Booking Officer

The Alfred Foundation; Town of Alfred (NY); On-site; USD 32,000 - 41,000; Part time

Benefits offered by this job

Salary packaging & novated leasing

Onsite car & bike parking

Fitness Passport membership

ProSport onsite fitness facilities

KU Children’s Services childcare

Job summary

Alfred Health is seeking a Booking Clerk in the Language Services Department, based at The Alfred, Melbourne. The role coordinates interpreter requests through a centralized booking system to ensure coverage across Alfred Health programs.

You will work in a collaborative multicultural environment with opportunities for training and development, handling admin tasks, customer service, and confidentiality-sensitive duties.

Qualifications

• Administrative and reception experience in a customer service setting.
• Strong interpersonal and communication skills for interacting with diverse people.
• Excellent time management and prioritisation abilities.
• Knowledge of confidentiality and privacy legislation.
• Ability to work systematically with accountability.
• Capacity to understand and adhere to organisational policies and guidelines.

Responsibilities

• Coordinate service delivery via the centralised booking system for interpreter requests.
• Ensure optimal coverage across Alfred Health clinical programs and sites.
• Handle interpreter requests (face-to-face, video, telephone) with internal staff or external agencies.
• Assist with translations and training activities within Language Services as needed.

Skills

Administrative and reception

Interpersonal communication

Time management

Confidentiality and privacy

Systematic work approach

Policy adherence

MS Office proficiency

Tools

Booking system

MS Office (Excel/Word/Outlook)

Job description

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent position
• Part time (48 hours per fortnight)
• Managers and Administrative Workers Grade 1 Level 1-5 (HS1)
• Located at The Alfred

The Department

The Language Services Department operates in accordance with the purpose and beliefs of Alfred Health. A focus on supporting patient centred care is a primary goal of the Department. Language Services aims to facilitate the engagement of patients in the care process through the provision of language interpretation and translation of health information.

Under the direction of the Team Leader of Language Services the following services are provided:

• Face-to-face interpreting, video-interpreting and telephone interpreting by Alfred Health employed interpreters or external agency
• Translations (Alfred Health)
• Training and Education (Alfred Health)

The Role

The Booking Clerk(s) are responsible for the coordination of service delivery via the centralised computer booking system for Alfred Health interpreter requests. Coordination of requests is needed to ensure optimal coverage throughout Alfred Health clinical programs (The Alfred, Sandringham and Caulfield Hospitals, satellite services and home-based care).

Your reward is to work in a collaborative multicultural environment which will provide you with opportunities for ongoing training and development.

Skills Required

• Administrative and reception experience within a customer service environment
• Understanding of, and alignment with the Alfred Health core attributes
• Strong interpersonal and communication skills with an ability to interact with people at various levels is essential
• Well-developed administrative, reception and telephone skills
• Excellent time management and work prioritisation skills.
• Ability to demonstrate initiative within scope of role.
• Effective computer skills and knowledge of MS Office applications (Excel, Word, Outlook)
• Knowledge and understanding of confidentiality and privacy legislation.
• Ability to work systematically ensuring a substantial level of accountability and responsibility.
• Capacity to understand and adhere to organisational policies and guidelines.

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
• Access for you and your family to an extensive network of health and fitness facilities through Fitness Passport membership
• Enjoy excellent onsite fitness facilities at The Alfred via ProSport(pre-tax memberships)
• Childcare services at The Alfred managed by KU Children’s Services

Applications close 11pm AEST, Wednesday 30 September 2026.

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

For enquiries regarding this position, please contact Gemma Duffield – Deputy Manager of Language Services on 0428 840 192.