Booking Coordination Representative

Sunkissed Getaways; Austin (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work environment

Structured onboarding

Ongoing professional development

Access to online tools

Continuing education opportunities

Supportive team environment

Job summary

Sunkissed Getaways is hiring a Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking details.

The role emphasizes clear communication, exceptional organization, and reliable support throughout the reservation process. This is a 100% remote position with onboarding and ongoing professional development.

Qualifications

• Excellent written and verbal communication required.
• Strong organizational skills and attention to detail.
• Customer-focused and professional demeanor.
• Familiarity with online research and web-based tools a plus.

Responsibilities

• Communicate with clients regarding booking needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with coordinating reservations and confirmations.
• Review booking information for accuracy and completeness.
• Provide clients with confirmations, updates, and important details.
• Assist with changes, adjustments, and special requests.
• Maintain accurate client and booking records.
• Follow up on pending requests and required information.
• Communicate with service providers when necessary.
• Provide professional support throughout the booking process.

Skills

Communication

Organization

Customer-focused

Online research

Multitasking

Email usage

Follow-up

Hospitality/coordination experience

Job description

We are seeking an organized and service-focused Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking-related details. This role requires clear communication, attention to detail, and the ability to provide reliable support throughout the reservation process.

Responsibilities

• Communicate with clients regarding booking needs and preferences
• Research accommodations, transportation, activities, and related services
• Assist with coordinating reservations and confirmations
• Review booking information for accuracy and completeness
• Provide clients with confirmations, updates, and important details
• Assist with changes, adjustments, and special requests
• Maintain accurate client and booking records
• Follow up on pending requests and required information
• Communicate with service providers when necessary
• Provide professional support throughout the booking process

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable conducting online research
• Ability to manage multiple requests and priorities
• Comfortable using email and web-based platforms
• Strong follow-up and problem-solving abilities
• Previous customer service, reservations, hospitality, or coordination experience is helpful but not required

Position Highlights

• 100% remote work environment
• Structured onboarding and training
• Ongoing professional development
• Access to online tools and professional resources
• Continuing education opportunities
• Supportive team environment