Booking Coordination Representative

Sunkissed Getaways; Bloomington (IN); Remote; USD 40,000 - 56,000; Full time

Job summary

Sunkissed Getaways in the United States seeks a Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking details. You will communicate with clients, review information for accuracy, provide confirmations, and support changes or special requests, all while maintaining organized records.

This role is 100% remote with onboarding and ongoing training, and a collaborative environment that values clear communication and

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research for travel options.
• Ability to manage multiple requests and priorities effectively.
• Proficient with email and web-based platforms.
• Strong follow-up and problem-solving capabilities.
• Experience in customer service, reservations, hospitality, or coordination is helpful but not required.

Responsibilities

• Communicate with clients regarding booking needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with coordinating reservations and confirmations.
• Review booking information for accuracy and completeness.
• Provide clients with confirmations, updates, and important details.
• Assist with changes, adjustments, and special requests.
• Maintain accurate client and booking records.
• Follow up on pending requests and required information.
• Communicate with service providers when necessary.
• Provide professional support throughout the booking process.

Skills

Communication

Detail-oriented

Customer focus

Online research

Multitasking

Email/Web tools

Problem solving

Customer service experience helpful

Job description

We are seeking an organized and service-focused Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking-related details. This role requires clear communication, attention to detail, and the ability to provide reliable support throughout the reservation process.

Responsibilities

• Communicate with clients regarding booking needs and preferences
• Research accommodations, transportation, activities, and related services
• Assist with coordinating reservations and confirmations
• Review booking information for accuracy and completeness
• Provide clients with confirmations, updates, and important details
• Assist with changes, adjustments, and special requests
• Maintain accurate client and booking records
• Follow up on pending requests and required information
• Communicate with service providers when necessary
• Provide professional support throughout the booking process

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable conducting online research
• Ability to manage multiple requests and priorities
• Comfortable using email and web-based platforms
• Strong follow-up and problem-solving abilities
• Previous customer service, reservations, hospitality, or coordination experience is helpful but not required

Position Highlights

• 100% remote work environment
• Structured onboarding and training
• Ongoing professional development
• Access to online tools and professional resources
• Continuing education opportunities
• Supportive team environment