Bloomington--Customer Service Manager

Binny; Bloomington (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

FSA plan

401(k) plan

Educational reimbursement

Paid time off

Paid sick time

Paid parental leave

Paid holidays

Employee discount

Job summary

Binny's Beverage Depot in Bloomington, IL seeks a Customer Service Manager to lead daily operations, inspire the team, and elevate the customer experience. You will supervise staff, enforce policies, and drive sales while ensuring safety and accuracy.

This full-time role requires 1–2 years of retail management, strong interpersonal skills, and ability to work evenings, weekends, and holidays. Training, scheduling, inventory, and promotional execution are key responsibilities.

Qualifications

• Must be 21 years of age.
• 1–2 years retail management experience.
• Full-time; ability to work evenings, weekends and holidays.
• Strong interpersonal skills to communicate with confidence.
• Ability to influence and lead staff; team player.

Responsibilities

• Motivate staff to achieve store goals and deliver excellent customer service.
• Supervise daily operations and enforce company policies for safety and security.
• Conduct staff training, coaching, and new-employee orientations.
• Plan schedules and coordinate merchandising and promotions.
• Assist in hiring and managing performance; provide ongoing feedback.
• Communicate with store leadership to identify strengths and opportunities.

Skills

Supervisory skills

Customer service

Sales drive

Interpersonal communication

Time management

Tools

POS systems

Cash handling

Inventory tools

Job description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needs
• Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associatewhile functioning as a Customer Service Manager
• Performs allduties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small type
• Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequired
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cashand make change accurately
• If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Performallduties as assignedby supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

*The pay range for this position is $19.00-$24.00

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.