Boiler & Maintenance Manager

ZipRecruiter; Elgin (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Boiler & Maintenance Manager to oversee the operations of their Heating & Engineering team. This role involves providing technical support, managing office tasks, and ensuring high standards of customer service. The ideal candidate will have strong leadership skills, detailed technical knowledge of boiler systems, and the ability to create a positive workplace environment.

Qualifications

• Proven leadership and management experience, preferably in an engineering or technical environment.
• Solid technical understanding of boilers, including LPG and oil systems.
• Ability to prioritize tasks and multitask effectively.

Responsibilities

• Oversee office operations and provide technical support to field engineers.
• Manage scheduling of boiler maintenance and ensure timely job progression.
• Handle customer inquiries and ensure excellent service.

Skills

Leadership

Technical understanding of boilers

Customer-focused mindset

Problem-solving skills

Communication skills

Job description

Job Description

Our client is seeking a confident, adaptable, and driven individual to join their Heating & Engineering team as a Boiler & Maintenance Manager. This office-based role is a key position within the company, responsible for fostering a positive and productive work environment, ensuring excellent customer service, and contributing to the continued success of the business.

About the Role:

In this dynamic role, you'll oversee the day-to-day operations of the office while providing vital technical support to field engineers. Your responsibilities will include:

1. Providing technical support to field engineers
2. Managing the operations of the office, including overseeing administrative duties, ensuring the efficient functioning of the office
3. Scheduling routine boiler maintenance services efficiently and ensuring accurate diary management for the engineering team
4. Coordinating engineer availability and appointments for non-routine maintenance (e.g., breakdowns)
5. Monitoring open jobs to ensure timely progression and completion
6. Providing prompt and professional responses to customer enquiries
7. Organising weekend cover rotas for engineers
8. Raising purchase orders and managing stock deliveries
9. Overseeing invoicing and ensuring all general office tasks are completed accurately and on time
10. Handling customer complaints effectively and ensuring appropriate follow-up
11. Coordinating engineer training (OFTEC & Gas Safe) and ensuring compliance
12. Conducting periodic stock checks
13. Collaborating with department heads across offices to promote a unified team approach and uphold high service standards

About You:

We're looking for a candidate with:

• Proven leadership and management experience, preferably in an engineering or technical environment
• A solid technical understanding of boilers, including LPG and oil systems (highly desirable)
• A customer-focused mindset with a commitment to delivering exceptional service
• The ability to prioritise tasks, multitask effectively, and remain calm under pressure
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills

Our role in supporting diversity and inclusion

As an international workforce business, we are committed to sourcing personnel that reflects the and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on race, culture, educational and professional backgrounds, gender, sexual orientation, disability, and expression. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair, and respectful treatment.