Boiler / Hydronic Tankless Technical Support Specialist

Rinnai America Corporation; Iowa (LA); Remote; USD 50,000 - 70,000; Full time

Job summary

Rinnai America Corporation seeks a Technical Support Specialist to provide remote support for service and installation inquiries related to their products. Ideal candidates will have a Technical Associate degree in plumbing or electrical engineering and 3-5 years of appliance repair experience. Competitive salary, benefits, and a commitment to diversity are part of Rinnai's culture.

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options

Paid Time Off (PTO) and Floating Holidays

401(k) Plan with Company Match

Paid Volunteer Community Service Day

Employee discounts for family and friends

Qualifications

• 3-5 years of proven technical appliance repair experience.
• Background in electronics, plumbing systems, hydronics or boiler systems is a plus.
• Familiar with schematics and ladder diagrams.

Responsibilities

• Provide phone support for service, installation, and troubleshooting of Rinnai products.
• Responsible for repairs, rework, and documentation of failure analysis.
• Liaise with Sales, Marketing, Engineering, and Service teams.

Skills

Effective communication skills

Technical analysis

Customer service orientation

Education

Technical Associate degree in plumbing or electrical engineering

Tools

Word

Excel

PowerPoint

Job description

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work

What does a Technical Support Specialist do at Rinnai?

Provide phone support in the service, installation and troubleshooting of all Rinnai product. Ensure the identification, documentation, and resolution of quality / performance issues; Support in the repair and / or failure analysis of product returned to Rinnai. THIS IS A REMOTE EMPLOYMENT OPPORTUNITY .

• This position is remote. You may have to attend onsite training at Corporate Office : 103 International Dr. Peachtree City, GA.
• Preferred experience : hydronic, plumbing, or boiler experience.
• Familiar with schematics and or ladder diagrams.

What you will do : RESPONSIBILITIES

• Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products.
• Responsible for following through with repairs, rework, rebuilding and / or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product.
• Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features / specifications and quality controls standards.
• Liaise with Field Sales / Service organizations and Engineering in gathering and documenting information on potential quality / performance issues. To include providing input / suggestions on possible corrective actions.
• Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details related to work and / or services performed.
• Maintain company provided tools, equipment, and property.
• Embrace and support growing business demands in a changing environment
• Other duties and responsibilities as required
• Awareness and compliance of Company Policies and Procedures

REQUIREMENTS : KNOWLEDGE

• Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience)
• 3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics and / or boiler systems a plus.

SKILLS

• Effective communication skills, both written and verbal with the ability to present in front of groups.
• Knowledge and use of Word, Excel, and PowerPoint.
• High degree of technical analysis.
• Ability to work with various levels of people / customers / teams.
• Customer / Quality discipline.

ABILITIES

• Professional approach; confidence in dealing with people
• Commitment to achieving business goals
• Strong technical / customer service orientation
• High levels of personal integrity, honesty
• Team player able to operate with a great deal of independence

Physical Requirements :

Physical Activities

• Remaining in a stationary position, often standing, or sitting for prolonged periods. Occasionally repeating motions that may include the wrists, hands and / or fingers.
• Communicating with others to exchange information and assessing the accuracy, neatness and thoroughness of the work assigned.

Physical Demands

• Constant sedentary work that primarily involves sitting / standing.

Environmental Conditions

• Constantly no adverse environmental conditions expected.

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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Technical Support Specialist • Iowa, United States, United States