BOH Team Lead

Puttery; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Puttery in Charlotte is seeking a BOH Lead to manage daily kitchen operations, uphold recipe standards, and support the General Manager and Executive Chef. You will guide the culinary team during service, ensure safety and quality, and help maintain a welcoming and efficient kitchen environment.

The role emphasizes creating a positive atmosphere, supervising staff as needed, and delivering outstanding guest experiences in a fast-paced entertainment venue where culinary excellence and hospitality

Qualifications

• Experience in a leading kitchen role.
• Ability to work with minimal supervision.
• Strong relationships with staff and stakeholders.
• Knowledge of food hygiene regulations.

Responsibilities

• Oversee daily culinary operations and deliver an outstanding food experience for Drive Shack guests, which they will immediately recognize as unique and satisfying.
• Follow culinary standards and training guidelines.
• Reward and express genuine appreciation of the team’s dedication, hard work, and time.
• Escalate issues and complaints related to staff, guests, and the kitchen.
• Demonstrate skills for preparation, cooking, and serving safe and inspiring culinary items.
• Ensure all culinary products are served to meet or exceed our high standards.
• Develop and maintain good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior management.
• Contribute to a climate of appreciation and respect for all Drive Shack Team Members.
• Perform other duties as assigned and requested by the General Manager and the Executive Chef.
• Additional projects may be assigned to this position to assist the company leadership on major initiatives, as deemed necessary.

Skills

Interpersonal skills

Customer service

Organizational skills

Staff supervision

Tools

MS Office

Inventory management software

POS systems

Job description

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social.

We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The BOH Lead is responsible for daily operations in the kitchen. A BOH Lead should be well informed about culinary positions, recipe standards, and hospitality for guests. During their shift, a BOH Lead will open & close the venue following standard procedures, verify recipe adherence through line checks and visual inspection during service, and support management, staff, and guest requests as needed.

In addition, all BOH Leads are expected to create and maintain an inviting atmosphere in the kitchen for staff. This atmosphere is created through positivity, support, shared knowledge, and effective communication.

No direct reports. However, this role will assist in supervising the culinary team in the absence of the Executive Chef or Sous Chef.

Responsibilities

• Oversee daily culinary operations and deliver an outstanding food experience for Drive Shack guests, which they will immediately recognize as unique and satisfying.
• Follow culinary standards and training guidelines.
• Reward and express genuine appreciation of the team’s dedication, hard work, and time.
• Escalate issues and complaints related to staff, guests, and the kitchen.
• Demonstrate skills for preparation, cooking, and serving safe and inspiring culinary items.
• Ensure all culinary products are served to meet or exceed our high standards.
• Develop and maintain good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior management.
• Contribute to a climate of appreciation and respect for all Drive Shack Team Members.
• Perform other duties as assigned and requested by the General Manager and the Executive Chef.
• Additional projects may be assigned to this position to assist the company leadership on major initiatives, as deemed necessary.

Qualifications

• Work extended hours as required and/or during busy periods based on business needs.
• Work with minimal supervision.
• Support the Executive Chef in the general operation of the kitchen.
• Excellent interpersonal and customer service skills.
• Establish strong relationships with staff in other areas of the Drive Shack operations, including managers and front-of-house departments.
• Excellent organizational skills and attention to detail.
• Supervising all food preparation and ensuring strict adherence to food hygiene regulations.
• Recognize, maintain, and improve safety and sanitation in the kitchen.
• Demonstrated understanding of various cooking methods, ingredients, equipment, and procedures.
• Prior experience in a leading position with an excellent record of kitchen and staff management.
• Accuracy and speed in handling in-the-moment conditions and providing solutions with hospitality and guest experience as a priority.
• Working knowledge of various computer software programs (MS Office, inventory management software, Point of Sale systems).

Working Conditions

• Fast-paced kitchen and entertainment environment with both indoor and outdoor operations
• Frequent standing, walking, bending, and reaching for extended periods during shifts
• Exposure to varying temperatures, including heat from ovens, grills, and dishwashing areas
• Work schedule includes early mornings, evenings, weekends, and holidays as required by business needs
• Regular handling of hot items, sharp utensils, and kitchen equipment in a high-traffic workspace
• Must be able to lift, move, and carry up to 50 lbs. frequently throughout the shift
• Requires focus, attention to detail, and adaptability in a busy, team-oriented environment
• Noise levels and guest activity may be high during peak service periods

*Additional responsibilities/tasks within the position's goals may also be assigned. Drive Shack reserves the right to change job descriptions at any time based on business conditions/needs.

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.