FOH Team Lead

Puttery; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Puttery in Kansas City is seeking a Front of House Team Lead to supervise daily bar and service operations, coach staff, and deliver lively, guest-focused hospitality. You’ll oversee shifts, ensure guest satisfaction, and maintain high standards of service and safety in a fast-paced venue.

Ideal candidates have supervisory experience in hospitality, strong communication, and the ability to lead by example in a dynamic setting with nights, weekends, and holidays required.

Qualifications

• Supervisory or lead experience in hospitality preferred.
• Strong communication and interpersonal skills are essential.
• Ability to lead by example in a fast-paced venue.

Responsibilities

• Support daily operations of the bar and service areas, including guest engagement.
• Assist in organizing and supervising shifts to maintain smooth service flow.
• Provide on-the-floor leadership, coaching, and training to team members.
• Build relationships with guests to ensure prompt, professional service.
• Ensure compliance with health, safety, and sanitation standards.
• Communicate effectively between guests, staff, supervisors, and management.
• Identify and resolve guest concerns quickly and professionally.
• Maintain inventory and assist with product control as needed.
• Support policies and uphold hospitality and safety culture.
• Perform additional duties or projects as assigned.

Skills

Communication

Interpersonal skills

Leadership by example

Fast-paced environment

Customer service

Job description

About Puttery

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social.

About Puttery

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social. We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The Front of House Team Lead supports venue operations by ensuring top-quality hospitality and smooth daily service. This role assists in supervising the Front of House team, promoting an upbeat and welcoming environment for guests and team members alike. The Team Lead helps drive performance, uphold standards, and ensure that every guest experience reflects Puttery’s commitment to fun, service, and excellence.

Responsibilities

• Support daily operations of the bar and service areas, including product control, quality assurance, and guest engagement.
• Assist in organizing and supervising shifts to maintain smooth service flow
• Provide on-the-floor leadership, coaching, and training to team members
• Build strong relationships with guests, ensuring prompt, professional, and friendly service
• Ensure compliance with all health, safety, and sanitation standards
• Communicate effectively between guests, staff, supervisors, and management
• Identify and resolve guest concerns quickly and professionally
• Maintain inventory and assist with product control as needed
• Support company policies and uphold Puttery’s hospitality and safety culture
• Perform additional duties or projects as assigned by management.

Qualifications

• Previous supervisory or team lead experience in hospitality preferred
• Strong communication and interpersonal skills with the ability to lead by example
• Ability to work in a fast-paced, high-energy environment
• Excellent organizational and problem-solving skillsFamiliarity with sanitation and safety procedures
• Flexible schedule including days, nights, weekends, and holidays
• Ability to lift and carry up to 50 pounds and stand or walk for extended periods
• High school diploma or equivalent required

Working Conditions

• Fast-paced, guest-facing environment requiring extended periods of movement
• Involves both indoor and outdoor work, including exposure to heat, noise, and varying temperatures
• Regular standing, walking, bending, and lifting required throughout shifts
• Evening, weekend, and holiday shifts expected to support business operations

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.