BOH Operations Supervisor

Brobston Group; Hanover (MD); On-site; USD 52,000 - 62,000; Full time

Job summary

Brobston Group is seeking a BOH Operations Supervisor to coordinate merchandise flow between the stockroom and sales floor while upholding brand standards and delivering an exceptional customer experience.

You will lead operational processes, develop team members, and maintain stockroom organization. This role requires strong leadership, communication, and working knowledge of retail operations and POS systems.

Qualifications

• Three or more years of retail supervisory experience.
• Strong leadership and communication skills.
• Ability to lift up to 30 pounds and work on the sales floor.

Responsibilities

• Oversee receiving, pricing, tagging, replenishment, and returns.
• Coordinate back-of-house and sales-floor processes; conduct stock checks.
• Lead operational training; coach team members.
• Partner with Merchandise Manager on seasonal visual updates; uphold standards.
• Resolve customer concerns and improve efficiency and experience.

Skills

Leadership

Communication

Organization

Analytical

Problem-solving

Retail operations

POS systems

Microsoft Office

Retail supervision experience

Tools

POS systems

Microsoft Office

Job description

Summary

The BOH Operations Supervisor coordinates merchandise flow between the stockroom and sales floor while supporting an exceptional customer experience. This role leads operational processes, develops team members, and maintains stockroom organization and brand standards.

Responsibilities

• Oversee receiving, processing, pricing, tagging, replenishment, and return of merchandise.
• Coordinate back-of-house and sales-floor processes, conduct stock checks, and maintain stockroom organization.
• Lead operational training, coach team members, and support talent development and recruitment.
• Partner with the Merchandise Manager on seasonal visual updates and uphold merchandising, signage, safety, and compliance standards.
• Resolve customer concerns and identify opportunities to improve operational efficiency and customer experience.

Requirements

• Three or more years of retail supervisory experience preferred.
• Strong leadership, communication, organization, analytical, and problem-solving skills.
• Knowledge of retail operations and proficiency with POS systems and Microsoft Office.
• Ability to work a flexible schedule, including days, evenings, and weekends.
• Ability to lift or climb up to 30 pounds and work throughout the sales floor, stockroom, dressing room, cashwrap, and office.