Body Shop Service Manager - Lowell

Priority Dispatch Corp.; Lowell (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Priority Dispatch Corp. is seeking a seasoned Service Department Manager in Lowell, AR to lead a dealership service team with a focus on profitability, quality, and customer satisfaction.

You will develop annual budgets, oversee labor sales, and drive a proactive service marketing plan while coordinating with Sales and Parts to maximize dealership performance. Qualified candidates will have a high school diploma with management training, at least four years as a mechanic and two years as a

Qualifications

• High school diploma is required; continuing course in Management also required.
• Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic.
• Must be able to read and write English; read computer generated reports, invoices, etc.
• Must have and maintain a Commercial Drivers License (CDL).

Responsibilities

• Develop and follow annual service budget based on labor hours attainable and measurable.
• Develop and implement annually a Service marketing and promotion plan to generate labor sales.
• Provide leadership for recruitment, screening, hiring, training, and development of Service personnel.
• Maintain all management reports to audit Service Department performance monthly.
• Audit work orders for completeness and accuracy prior to customer billing.
• Schedule and assign jobs to employees to optimize efficiency and minimize downtime.
• Ensure proper manufacturer warranty, safety, emission, and product improvement programs are completed timely.
• Meet monthly with Sales and Parts Managers to coordinate inter-departmental plans.
• Periodically visit primary customers to assess service needs and satisfaction.
• Coordinate dealership technical programs and service training sessions.

Skills

Interpersonal skills

Customer interaction

CDL

English literacy

Education

High school diploma

Management courses

Job description

Job Details

Job Location: Lowell - Lowell, AR 72745

Position Information

He/ she is responsible for the safe, efficient, and profitable operation of the Service Department. Advises and makes recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.

Duties/Responsibilities

• Develop and follow annual service budget based on labor hours attainable and measurable. Service profit goals compatible with overall dealership financial and operational objectives. Labor sales to be monitored on a monthly basis to assure achievement of goals.
• Develop and implement annually a Service marketing and promotion plan in order to generate labor sales.
• Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Service personnel.
• Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
• Audits work orders for completeness and accuracy prior to customer billing.
• Develop, maintain, and adheres to a priority system for scheduling all Service work, both customer and internal.
• Schedules and assigns jobs and work areas to employees according to their skills and knowledge. This will be accomplished in a manner to eliminate time lost between jobs.
• Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
• Meets with Sales and Parts Managers monthly to evaluate and maintain inter-departmental relations, to address concerns and integrate plans to maximize dealership performance and attain high levels of customer satisfaction.
• Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.
• Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.
• Coordinate Dealership technical programs and service related training sessions.
• Ensures that necessary shop tools, and service equipment are available and maintained in good order.
• Makes recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.
• Performs other duties or functions as so directed by Management in line with the objectives of the Company.
• Must help to insure safe working conditions for all employees.

Qualifications

High school diploma required, continuing course in Management also required. Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic. Must be able to read and write English. He/ she should be able to read computer generated reports, office reports, invoices, etc. Also will be required to operate computer terminals.

Special Skills

Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. Must also have and maintain a Commercial Drivers License (CDL).

Physical Demands

Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Due to the urgency of some repairs, this position contains some level of stress and requires the ability to handle multiple tasks smoothly. Requires regular, predictable attendance.

Note

This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (IE: emergencies, changes in personnel, work load, rush jobs, or technological developments.)