Body Shop Manager: Lead Quality, Efficiency & Growth

Kool Automotive Group; Grand Rapids (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance.

Paid time off.

Opportunities for professional growth.

Supportive team environment with an in

Job summary

Kool Automotive Group in Grand Rapids, MI is seeking an experienced Body Shop Manager to lead our collision repair operations and drive quality workmanship.

You will manage daily shop activities, train staff, and coordinate with insurance companies to ensure accurate repairs and customer satisfaction. The role emphasizes safety, efficiency, and exceptional service within a growing automotive group.

Qualifications

• Previous experience in collision repair or automotive body shop management.
• Strong knowledge of collision repair procedures, estimating, and insurance claim processes.
• Proven leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Familiarity with collision estimating and shop management software.
• Commitment to quality workmanship and excellent customer service.
• Valid driver's license and acceptable driving record.

Responsibilities

• Oversee daily body shop operations, including scheduling, workflow, production, and quality control.
• Lead, train, and motivate body shop technicians and support staff.
• Monitor repair progress to ensure vehicles are completed accurately and on time.
• Maintain high standards for collision repair quality, safety, and customer satisfaction.
• Work closely with insurance companies, adjusters, estimators, and customers throughout the repair process.
• Review repair estimates, supplements, and repair orders for accuracy and completeness.
• Manage shop productivity, efficiency, profitability, and overall performance.
• Coordinate parts availability and communicate with the parts department to minimize delays.
• Address customer concerns professionally and ensure a positive repair experience.
• Maintain a clean, organized, and safe working environment.
• Identify opportunities to improve processes, efficiency, and customer service.

Skills

Leadership

Communication

Problem-solving

Multitasking

Attention to detail

Organizational skills

Tools

Shop management software

Job description

Kool Automotive Group in Grand Rapids, MI is seeking an experienced Body Shop Manager to lead our collision repair operations and drive quality workmanship.

You will manage daily shop activities, train staff, and coordinate with insurance companies to ensure accurate repairs and customer satisfaction. The role emphasizes safety, efficiency, and exceptional service within a growing automotive group.