Body Shop Manager

MAC Incorporated; Springfield Township (Delaware County); On-site; USD 130,000 - 140,000; Full time

Job summary

MAC Incorporated in Springfield, PA is seeking a hands-on Body Shop Manager to lead all day-to-day collision repair operations, including technician management, workflow, estimating, quality control, and customer service.

The ideal candidate will have extensive experience in collision repair, leadership, and insurance relations, with a track record of growing teams while maintaining safety and profitability in a fast-paced shop.

Qualifications

• Previous Body Shop/Collision Center management experience required.
• Strong knowledge of collision repair, body work, paint processes, estimating, and quality control.
• Experience managing and developing collision technicians and support staff.
• Strong understanding of insurance claims, supplements, estimates, and adjuster relationships.
• Ability to review repair estimates and invoices for accuracy.
• Strong understanding of shop financials, budgets, labor productivity, KPIs, and profitability.
• Excellent leadership, customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced collision repair environment.
• Strong problem-solving and decision-making skills.
• Experience with collision repair/body shop management software.

Responsibilities

• Manage daily body shop operations, workflow, scheduling, technician assignments, and production capacity.
• Lead, train, develop, and evaluate body technicians and support staff.
• Monitor technician productivity, efficiency, flat-rate hours, and overall shop performance.
• Ensure repairs meet manufacturer specifications, quality standards, and customer expectations.
• Review repair quality and minimize comebacks and rework.
• Prepare and review collision repair estimates and supplements.
• Work directly with insurance companies, adjusters, customers, and vendors throughout the repair process.
• Ensure supplemental repairs are properly documented, approved, and collected.
• Maintain strong customer communication regarding repair status, estimates, timelines, and delays.
• Resolve customer concerns and maintain high customer satisfaction.
• Manage parts, materials, supplies, tools, and vendor relationships.
• Oversee paint booths, frame equipment, shop tools, and facility maintenance.
• Ensure compliance with OSHA, environmental, and company safety requirements.
• Manage departmental budgets, expenses, accounts receivable, and overall profitability.
• Monitor KPIs including Average Repair Order (ARO), labor rate, technician utilization, productivity, and net profit.
• Review open repair orders and ensure completed ROs are properly closed and documented.
• Support business development and maintain relationships with insurance adjusters, fleet accounts, and referral sources.
• Maintain a clean, organized, professional, and safe body shop environment.

Skills

Body Shop Mgmt

Leadership

Customer Service

Communication

Organizational Skills

Problem Solving

Multitasking

Collision Repair Software

Tools

CCC ONE

CDK

Paint Manager

Paylocity

ALLDATA

Autel

Job description

Body Shop Manager Springfield, Pennsylvania
Job Ref: 41620

BODY SHOP MANAGER OPENING IN SPRINGFIELD PA. WE ARE LOOKING FOR A BODY SHOP MANAGER WHO HAS EXPERIENCE RUNNING A COLLISION REPAIR SHOP. LOOKING FOR SOMEONE WHO HAS EXPERIENCE LEADING AND GROWING THE TEAM AS WELL.

SALARY: $130k-$140k

LOCATION: SPRINGFIELD, PA

Body Shop Manager – Collision Repair

Position Summary

The Body Shop Manager is responsible for leading all day-to-day collision repair operations, including technician management, workflow, estimating, quality control, customer service, insurance relationships, financial performance, and facility management.

This position requires a hands-on leader with extensive knowledge of collision repair, body work, paint processes, estimating, insurance claims, and technician productivity.

Key Responsibilities

• Manage daily body shop operations, workflow, scheduling, technician assignments, and production capacity.

• Lead, train, develop, and evaluate body technicians and support staff.

• Monitor technician productivity, efficiency, flat-rate hours, and overall shop performance.

• Ensure repairs meet manufacturer specifications, quality standards, and customer expectations.

• Review repair quality and minimize comebacks and rework.

• Prepare and review collision repair estimates and supplements.

• Work directly with insurance companies, adjusters, customers, and vendors throughout the repair process.

• Ensure supplemental repairs are properly documented, approved, and collected.

• Maintain strong customer communication regarding repair status, estimates, timelines, and delays.

• Resolve customer concerns and maintain high customer satisfaction.

• Manage parts, materials, supplies, tools, and vendor relationships.

• Oversee paint booths, frame equipment, shop tools, and facility maintenance.

• Ensure compliance with OSHA, environmental, and company safety requirements.

• Manage departmental budgets, expenses, accounts receivable, and overall profitability.

• Monitor KPIs including Average Repair Order (ARO), labor rate, technician utilization, productivity, and net profit.

• Review open repair orders and ensure completed ROs are properly closed and documented.

• Support business development and maintain relationships with insurance adjusters, fleet accounts, and referral sources.

• Maintain a clean, organized, professional, and safe body shop environment.

Qualifications

• Previous Body Shop/Collision Center management experience required.

• Strong knowledge of collision repair, body work, paint processes, estimating, and quality control.

• Experience managing and developing collision technicians and support staff.

• Strong understanding of insurance claims, supplements, estimates, and adjuster relationships.

• Ability to review repair estimates and invoices for accuracy.

• Strong understanding of shop financials, budgets, labor productivity, KPIs, and profitability.

• Excellent leadership, customer service, communication, and organizational skills.

• Ability to manage multiple priorities in a fast-paced collision repair environment.

• Strong problem-solving and decision-making skills.

• Experience with collision repair/body shop management software.

Systems & Technology

Experience with or ability to become proficient in:

• CCC ONE

• CDK

• Paint Manager

• Paylocity

• ALLDATA

• Autel diagnostic/scanning equipment

Leadership & Performance Expectations

The Body Shop Manager is expected to maintain a high-performing department through accountability, technician development, strong customer service, accurate estimating, quality repairs, efficient cycle times, cost control, and continuous improvement.

The Manager is also responsible for maintaining employee training and required certifications and participating in management meetings regarding financial performance, personnel, processes, and customer issues.

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