Body Shop Manager

NEXTRAN CORPORATION; Macon (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Career paths

Network of 30 dealerships

Disability Insurance

Paid Time Off

Nextran Paid Life Insurance

Medical and Dependent Care FSA

401(k) with Match

Company-Paid Holidays

EAP

Great Medical, Dental, Vision

Job summary

Nextran Truck Centers is seeking a Body Shop Manager to lead and coordinate all Body Shop Department activities. You will prepare estimates, monitor budgets, manage inventory and safety procedures, and ensure exemplary service to customers while overseeing personnel development and warranty processes.

The role requires strong leadership, supervisory experience, and proficiency with accident estimating software, preferably AdjustRite.

Qualifications

• Strong leadership, communication, and interpersonal skills.
• Experience monitoring budgets and operating metrics.
• Understanding of workplace safety regulations and dealer operations.

Responsibilities

• Prepare body shop repair estimates in accordance with industry standards.
• Monitor performance vs. budget on a weekly basis.
• Monitor supply inventory and recovery.
• Ensure a safe and clean working environment.
• Inspect and monitor any potential warranty operations.
• Interface with customers to provide the best level of service and resolve disputes.
• Recruit, hire, develop and manage body shop department personnel; ensure technicians are certified and trained.
• Monitor daily open repair orders to ensure timely posting/closing within 72 hours.

Skills

Leadership

Communication

Interpersonal skills

Budget monitoring

Customer service

Safety standards

Training & supervision

Education

High School diploma or equivalent

College or technical training preferred

Tools

AdjustRite

Job description

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

As a Body Shop Manager, you are a valued member of our team, responsible for directing and coordinating all Body Shop Department activities with the following essential responsibilities:

• Prepare body shop repair estimates in accordance with industry standards.
• Monitor performance vs. budget on a weekly basis.
• Monitor supply inventory and recovery.
• Ensure a safe and clean working environment.
• Inspect and monitor any potential warranty operations.
• Interact with appropriate manufacturer personnel to ensure outstanding customer service and to ensure proper procedures are being followed by dealer personnel.
• Recruit, hire, develop and manage body shop department personnel. Ensure technicians are certified and necessary training classes are scheduled. Address complaints and resolve personnel issues in accordance with established Nextran policies.
• Interface with customers as necessary to provide the best level of service available and resolve customer disputes.
• Ensure that proper procedures are being followed and correct policies are in place to meet customer and company needs.
• Monitor (daily) all open R.O. status to ensure that all finished repair orders are posted and closed within 72 hours of completion.
• Monitor and maintain efficiency and productivity goals.
• Performs other duties as assigned

Preferred Candidates have the following:

• High School diploma or equivalent; College or Technical training preferred.
• 7+years of body shop experience, or related field preferred.
• 3-5 years of supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Proficient with use of accident estimating software; AdjustRite preferred.
• Comfortable using email, online platforms, and standard office software to complete daily tasks.
• Strong knowledge and ability to understand financial information as it pertains to dealership operations.
• Strong understanding of workplace safety regulations.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear.
• Frequently required to climb, balance, stoop, kneel, crouch, or crawl.
• Ability to work on feet (standing and walking) for prolonged periods.
• Able to do heavy work for short periods of time, handling heavy product in cold or hot and humid conditions, inside and out.
• Occasionally will need to:
  • lift at least 75 lbs from floor to knuckle on an occasional basis,
  • lift at least 75 lbs from floor to waist on an occasional basis,
  • lift at least 40 lbs from floor to shoulder level on an occasional basis,
  • carry at least 75 lbs with two hands for a minimum distance of 5 feet on level surface,
  • pull horizontally with a peak force of 100 lbs with two hands
  • push horizontally with a peak force of 100 lbs with two hands
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer