Body Shop Estimator

Priority-Ford-Norfolk; Norfolk (VA); On-site; USD 48,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid holidays & PTO

Short & long-term disability

Life Insurance

401(k) retirement plan

Vehicle purchase discounts

Wellness programs

Lithia Learning Center

Job summary

Priority Ford Norfolk is hiring an Estimator to identify and resolve customer concerns, prepare repair estimates, and coordinate with technicians. You will use ProfitNet ADP and leading estimating systems to generate accurate repair orders and estimates for customers in Norfolk, VA.

We value clear communication, math accuracy, and a professional customer experience. This is a frontline role at a Lithia & Driveway dealership with comprehensive benefits and a path to growth.

Qualifications

• Excellent communication & time management skills.
• Typing & basic computer skills to enter repair orders.
• Mathematics to calculate service costs and count change.
• Acceptable driving record and a valid driver's license in your state of residence.
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Identify, confirm and offer resolutions to customer concerns.
• Estimate repair needs to customer based on vehicle inspection.
• Serve as the communication between the customer and the technician.
• Answer incoming telephone calls in a friendly and professional manner.
• Write accurate repair orders & estimates using ProfitNet ADP.
• Write accurate Estimates utilizing the three major estimating systems: Pathways, Mitchell, Audatex.

Skills

Excellent communication

Time management

Typing

Basic computer skills

Mathematics

Valid driver’s license

Education

High School diploma or equivalent

Tools

ProfitNet ADP

Pathways

Mitchell

Audatex

Job description

Dealership: L0577 Priority Ford Norfolk Priority Ford Norfolk Body Shop

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Get your career in gear today! Lithia & Driveway embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Explore new opportunities with one of the largest and most successful retail automotive teams in the nation.

Estimator Responsibilities:

• Identify, confirm and offer resolutions to customer concerns.
• Estimate repair needs to customer based on vehicle inspection.
• Serve as the communication between the customer and the technician.
• Answer incoming telephone calls in a friendly and professional manner.
• Write accurate repair orders & estimates using ProfitNet ADP.
• Write accurate Estimates utilizing the three major estimating systems: Pathways, Mitchell, Audatex.

Qualifications:

• Excellent communication & time management skills.
• Typing & basic computer skills to enter repair orders.
• Mathematics to calculate service costs and count change.
• Acceptable driving record and a valid driver's license in your state of residence.

High School graduate or equivalent, 18 years or older required.

We are a drug‑free workplace.

Potential annual earnings: $48,000-$90,000. Actual pay offered may vary depending on skills, experience, job‑related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!