Body Shop Customer Service Representative -Easton Collision

HERTRICH Family of Automobile Dealerships; Easton (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision and life保险

Short & Long-Term Disability Options

401(k) with Employer Match

Paid Vacation, Holidays & Sick Time

Employee Vehicle Purchase Discounts

Career growth with a large dealership/

Job summary

HERTRICH Family of Automobile Dealerships is seeking a friendly, detail-oriented Body Shop Customer Service Representative to join our Collision Center team. You will handle front-desk inquiries, assist with administrative tasks, and support insurance processing while maintaining organized records and a positive customer experience.

This role offers stable hours, competitive hourly pay, and growth opportunities within a large dealership group.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Detail-oriented, organized, and dependable.
• Self-motivated with the ability to multitask.
• Computer skills required (QuickBooks or similar a plus).
• Bilingual Spanish is a plus but not required.
• High School Diploma or GED required.
• Valid driver's license is required.

Responsibilities

• Provide friendly, professional customer service in person and by phone.
• Support daily office operations within the collision center.
• Process accounts payable/receivable, deposits, receipts, and petty cash.
• Assist with insurance processing, data entry, and documentation.
• Maintain accurate files, reports, and records.
• Coordinate with team members to ensure smooth workflow.
• Perform additional administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer skills

Spanish language

Education

High School Diploma or GED

Tools

QuickBooks

Job description

Address: 8209 Teal Drive Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions.

Position is $15-$18+ per hour based on qualifications

Body Shop Customer Service Representative / Customer Support Specialist

Join a Growing, Fast-Paced Collision Center Team as a Collision Center Administrative Assistant!

The Hertrich Family of Dealerships is looking for a Customer Service Representative / Administrative Assistant to join our busy Collision Center.

If you enjoy helping customers, staying organized, and working in a fast-moving environment-this is a great opportunity to build a stable, long-term career with one of the largest automotive groups on the Eastern Shore.

Why Choose Hertrich?

• Medical, Dental, Vision and Life Insurance for you and your family
• Short & Long-Term Disability Options
• 401(k) with Employer Match
• Paid Vacation, Holidays & Sick Time
• Employee Vehicle Purchase Discounts
• Career growth with a large dealership/collision center organization

We are a third-generation, family-owned company representing 24 dealerships, 15 collision centers, and 18 automotive brands, proudly supporting over 90 local charities and organizations.

What You'll Do

• friendly, professional customer service in person and over the phone
• Support daily office operations within the collision center
• accounts payable/receivable, deposits, receipts & petty cash
• Assist with insurance processing, data entry, and documentation
• Maintain accurate files, reports, and records
• Coordinate with team members to ensure smooth workflow
• Perform additional administrative tasks as needed

What We're Looking For

• Strong customer service and communication skills
• Professional appearance and positive attitude
• Detail-oriented, organized, and dependable
• Self-motivated with the ability to multitask
• Computer skills required (QuickBooks or similar a plus)
• Bilingual (Spanish) is a plus but not required
• High School Diploma or GED required
• Valid Driver's License

We are a diverse, inclusive, equal opportunity employer that provides a collaborative, drug free organization.