Body Shop Customer Service Coordinator

Spitzer Autoworld; DuBois (Clearfield County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company-paid life insurance

Voluntary life insurance

Short/Long-term disability

Accident insurance

401K with 5% match

Employee assistance program

Paid time off

Job summary

Spitzer Autoworld in DuBois, PA is seeking a Body Shop Customer Service Coordinator to join our award-winning team. You will handle customer interactions, update CCC, open repair orders in CDK, and coordinate with production, parts, and estimators to ensure timely repairs and accurate documentation.

The ideal candidate will have a high school diploma, knowledge of CDK software, strong communication skills, and a team-oriented mindset.

Qualifications

• High school diploma is required.
• Experience with automotive customer service is preferred.
• Basic knowledge of CDK and CCC Update Plus is a plus.

Responsibilities

• Answer phones with polite etiquette.
• Update customers via CCC Update Plus.
• Open Repair Orders in CDK.
• Coordinate with Production Manager and Parts to close repairs.
• Ensure work files contain warranties and authorizations.
• Schedule customers and confirm additional repairs.

Skills

Customer service

Phone etiquette

Teamwork

Communication

Administrative

Education

High school diploma

Tools

CDK

CCC Update Plus

Job description

We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include:

• Medical
• Dental
• Vison
• Company paid life insurance
• Voluntary life insurance
• Short term and long term disability
• Accident insurance
• Critical illness policies
• Generous paid time off
• 401K with a 5% company match
• Employee assistance program
• Benefit concierge services

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Location Spitzer DuBois GM

Description

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer GM in DuBois wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As a Body Shop Customer Service Coordinator, you will have the following tasks.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms and name badges
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Answer phones using polite and proper etiquette.
• Update customers via phone and electronically with CCC Update Plus.
• Open Repair Orders in CDK.
• Work with Production Manager and parts dept. to close Repair Orders in a timely manner.
• Ensure work files are complete, to contain warranties, procedures and authorizations.
• Work with estimator to schedule customers and confirm any additional repairs requested.
• Coordinate sublet work with vendors as necessary.

OTHER FUNCTIONS AND RESPONSIBILITIES:

• Ensure Repair plan in CCC is updated as needed.
• Maintain good housekeeping in your work area.
• May be required to take photos and assist with customer/vehicle check in.

MINUMUM QUALIFICATIONS:

• High school diploma.
• Knowledge of basic administrative and CDK procedures.
• Obtain a working knowledge of CCC and its management program.
• Positive attitude and ability to work as a team.

REQUIRED CERTIFICATIONS AND/OR LICENSES:

• Valid PA driver’s License

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

While performing the duties of this position, the employee will have frequent talking, hearing, seeing. Frequent standing, bending, walking, use of hands, fingers, arms. Occasionally driving. Lifting of up to 50 lbs. and carrying 25 lbs.

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE):

Must be authorized to work in the United States.

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions

Shift Days