Body Shop Administrative Assistant

Bergstrom Auto; Green Bay (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short & Long-Term Disability Insurance

Life Insurance

Paid Time Off (2 weeks)

Job summary

Bergstrom Chevrolet of Green Bay is seeking an Administrative Assistant to support the body shop team in Green Bay, WI. The role involves scheduling, record-keeping, and coordinating with guests on repair status.

Responsibilities include assisting with estimates and invoices, handling phone inquiries, and coordinating with technicians and insurance adjusters to ensure smooth workflow. Prior automotive experience and software skills are a plus.

Qualifications

• High school diploma or equivalent required; associate degree or certification is a plus.
• Experience in administrative or customer service roles, preferably automotive/body shop.
• Proficiency with Microsoft Office Suite and shop software is beneficial.

Responsibilities

• Provide administrative support to body shop team including scheduling repairs and maintaining records.
• Communicate with guests about repair status and coordinate pickup/delivery times.
• Assist with estimates, invoices, and insurance paperwork accurately.
• Answer phones and handle guest inquiries professionally.
• Coordinate with technicians, parts, and insurance adjusters for timely repairs.
• Maintain a clean, organized office and manage supplies.
• Support onboarding for new team members including I-9 process and training enrollment.
• Take on additional tasks and special projects as needed.

Skills

Administrative support

Scheduling

Customer service

Microsoft Office

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate's degree or relevant certification (plus)

Tools

Shop management software

Job description

Job Details

Job Location: Green Bay Chevrolet - Green Bay, WI 54304

Position Type: Full Time

Salary Range: $17.00 - $25.00 Hourly

Administrative Assistant

Bergstrom Chevrolet of Green Bay

WHAT YOU'LL DO

• Provide administrative support to the body shop team, including scheduling appointments, managing repair orders, and maintaining accurate records.
• Communicate with guests to keep them informed about the status of their vehicle repairs and coordinate pick-up and delivery times.
• Assist with the preparation of estimates, invoices, and insurance paperwork, ensuring all documents are accurate and processed efficiently.
• Answer phones, direct calls, and handle guest inquiries professionally and courteously.
• Coordinate with technicians, parts departments, and insurance adjusters to ensure smooth workflow and timely repairs.
• Maintain a clean and organized office environment and manage office supplies.
• Assist with additional tasks and special projects as needed to support body shop operations.
• Assist new team members with the dealership onboarding processes, including completing their I9 Section 2, system access and training, and training course enrollment.

Schedule: Monday-Friday shifts ranging 7:00 am to 4:00 pm

Pay starting at $17.00/hour based on experience.

WHO'S RIGHT FOR THE JOB?

• High school diploma or equivalent; Associate's degree or relevant certification is a plus.
• At least 1-2 years of experience in an administrative or customer service role, preferably in an automotive or body shop environment.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with shop management software is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.
• A positive attitude and a commitment to delivering outstanding guest service.

OUR COMMITMENT TO YOU

• Competitive compensation!
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
• Two weeks of PTO upon start date (for FT team members)
• Discounts on vehicles, service, and parts
• 401(k) with company match for FT team members
• Paid Holidays (for FT team members)
• Wellness Program
• Free Team Member Clinic
• Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Training and opportunities for career growth and advancement

WHAT MAKES BERGSTROM DIFFERENT:

• Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
• Established in 1982 in Neenah WI
• 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
• 39 dealerships representing 36 brands
• Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
• Received Glassdoor's "Best Places to Work" award
• Recognized by the Better Business Bureau and Time Magazine
• We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin