Body Damage Manager

avisbudget; Philadelphia (Philadelphia County); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discounts on Avis/Budget cars

Employee assistance program

Job summary

Avis Budget Group is seeking an Auto Body Damage Manager to lead the fleet services function, overseeing vehicle damage repair and de-fleeting to maximize utilization and profitability in the Philadelphia area.

You will drive operational excellence, lead a high-performing team, and enforce safety, efficiency, and accountability across all damage operations. This role emphasizes vendor management, budgeting, and HR leadership to sustain a strong, safety-focused culture.

Qualifications

• High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience).
• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field).
• Prior experience writing damage is preferable.

Responsibilities

• Develops operating plans to maximize fleet utilization and direct vehicle damage repair.
• Monitors team performance against KPIs (cost per estimate, idle cars, vendor cycle time).
• Prioritizes vehicles for repair and communicates work to teams.
• Ensures repair orders are completed per guidelines.
• Forecasts budgets and manages key financial drivers such as cost of repair.
• Manages body shop relationships and negotiates rates; conducts audits and ensures service levels.
• Oversees HR policies, hiring, onboarding, and performance management to build a high-performance culture.
• Maintains safety policies and ensures a safe work environment.

Skills

Leadership

Team management

Vendor management

Budgeting & forecasting

Communication skills

Problem solving

HR policy knowledge

Negotiation

Safety compliance

Education

High School diploma / 2-4 year college preferred

Job description

We're now hiring an Auto Body Damage Manager to join the Avis Budget Group team. In this role, you will lead the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the City/District. You will drive operational excellence, lead a high-performing team, and maintain safety, efficiency, and accountability across all damage operations.

What You'll Do:

• Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles
• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time
• Assesses damage area on a daily basis to prioritize vehicles for repair and/or salvage; communicates work to appropriate team members/employees
• Ensures all repair orders are completed and processed in accordance with established guidelines
• Determine damage repair estimated labor hours and source optimal repair parts
• Minimizes damage estimate, body shop and on-lot repair cycle time
• Conducts monthly damage writer reviews and damage writer audits
• Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair
• Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed
• Ensures proper use of purchase orders, receipt of services and/goods, timely submission of invoices for approval and the timely payment of invoices
• Maintain up to date files on vendor insurance policies
• At bussing locations, oversees the damage repair of all busses for the operation
• Manages all areas of the employee lifecycle including hiring, on-boarding, training, recognition and performance management of both managers and employees to enable a high performance culture
• Supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
• May be required to perform additional duties as directed by management

Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What We’re Looking For:

• High School diploma required ; 2-4 year college degree preferred (or equivalent in education, training or experience)
• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
• Prior experience writing damage is preferable
• Valid driver's license
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to lift 50 pounds and oversee multiple work areas
• Organizational and prioritization skills
• Financial acumen and forecasting skills
• Talent management and delegation
• Proven written and verbal communication skills
• Excellent investigation and problem solving skills
• Negotiation and vendor management skills

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate .

Avis Budget Group