Body Damage Manager

avisbudget; Albuquerque (NM); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD&

401(k) with company matched

Employee discounts on Avis/Budget cars

Full training to learn the business

Employee Assistance Program

Job summary

Avis Budget Group is seeking an Operations Manager to develop and implement operating plans to maximize fleet utilization, directing the vehicle damage repair of the fleet in line with company guidelines.

You will lead a team, set and monitor goals, manage vendor relationships and repair workloads, control costs, ensure accurate repair orders, safety, and on-time repairs while fostering a high-performance culture. The annual starting salary is between $65,000 and $68,000.

Qualifications

• Management experience in rental car, automotive shop or service field.
• Experience with damage estimation or body shop processes preferred.
• Strong leadership and team development skills.
• Financial acumen and forecasting abilities.

Responsibilities

• Develops and communicates operating plans to maximize fleet utilization and direct vehicle damage repair.
• Manages team performance against KPIs and business plan.
• Prioritizes damage and salvage work and coordinates with team members.
• Ensures repair orders are completed per guidelines and vendor processes.
• Maintains vendor insurance files and manages body shop relationships and audits.
• Forecasts budgets and manages key financial drivers like repair costs.
• Oversees employee lifecycle and maintains a safe work environment.

Skills

Fleet utilization

Vendor management

Cost control

Forecasting

Leadership

Communication

Negotiation

Problem solving

Education

High School diploma

2-4 year college degree preferred

Job description

What You'll Do

• Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles
• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time
• Assesses damage area on a daily basis to prioritize vehicles for repair and/or salvage; communicates work to appropriate team members/employees
• Ensures all repair orders are completed and processed in accordance with established guidelines
• Determine damage repair estimated labor hours and source optimal repair parts
• Minimizes damage estimate, body shop and on-lot repair cycle time
• Conducts monthly damage writer reviews and damage writer audits
• Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair
• Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed
• Ensures proper use of purchase orders, receipt of services and/goods, timely submission of invoices for approval and the timely payment of invoices
• Maintain up to date files on vendor insurance policies
• At bussing locations, oversees the damage repair of all busses for the operation
• Manages all areas of the employee lifecycle including hiring, on-boarding, training, recognition and performance management of both managers and employees to enable a high performance culture
• Supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
• May be required to perform additional duties as directed by management

PerksYou'llGet

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

WhatWe'reLookingFor

• High School diploma required ; 2-4 year college degree preferred (or equivalent in education, training or experience)
• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
• Prior experience writing damage is preferable
• Valid driver's license and successful background check
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to lift 50 pounds and oversee multiple work areas
• Organizational and prioritization skills
• Financial acumen and forecasting skills
• Talent management and delegation
• Proven written and verbal communication skills
• Excellent investigation and problem solving skills
• Negotiation and vendor management skills

The annual starting salary for this position is between $65,000- $68,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our