Bode Barista

TMC Hospitality; Nashville (TN); On-site; USD 22,000 - 23,000; Full time

Job summary

TMC Hospitality in Nashville, TN is seeking a friendly Barista to greet guests and provide exceptional service in the cafe and hotel outlets. You will learn the cafe menu, take orders, prepare drinks to spec, and assist guests with requests and local recommendations.

Responsibilities include maintaining knowledge of hotel features, ensuring accurate orders, keeping outlets clean, handling transactions warmly, and supporting maintenance and team communication as needed.

Qualifications

• Barista experience preferred.
• Good judgment under pressure.
• Dedicated to delivering superior guest experiences.
• Proficient in Microsoft Office and general computer usage.

Responsibilities

• Greet guests warmly and provide the highest levels of customer service.
• Maintain knowledge of hotel features, services, and events to engage with guests.
• Ensure orders are prepared accurately and promptly.
• Keep outlets clean and presentable and assist with guest inquiries and requests.

Skills

Barista experience

Customer service

Judgment under pressure

Computer literacy

Job description

About Us

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.

About The Role

Baristas are responsible for greeting guests of the cafe and hotel warmly and provide all visitors with the highest levels of customer service. Baristas will maintain knowledge of common coffee drinks and prepare the Cafe coffee menu to specification standards. Baristas will take food and beverage orders, prepare the order , assist guests with retail items, and complete all transactions in a timely manner and with warm hospitality. Baristas will also assist hotel guests with any requests or inquiries, including check in, recommendations to City attractions and points of interest.

What You'll Do

• Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.
• Provide excellent customer service while maintaining a clean and attractive outlet for guest.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders
• Ensure tables and store front are always in a clean and presentable manner
• Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.
• Assist guests with reports of lost/stolen articles, following hotel policy.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Review status of assigned projects and daily assignments and any follow-up action with on-coming staff.
• Maintain complete knowledge of and comply with all department policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
• Maintain positive guest relations at all times and train staff to engage and upsell products and services.
• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff.
• Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to.
• Ensure all products are properly secured, and systems are in place to prevent theft.
• Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas.
• Ensure all expired product is removed from inventory.
• Ensure retail is always stocked and looks presentable
• Attend any staff meeting for daily briefing and communicate to team
• Ensure all equipment is maintained and working with maintenance or 3rd party technician to ensure it running smoothly

Qualifications

• Previous barista experience preferred
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in Microsoft Office and general computer usage.

Certifications & Licenses

• Food Handler’s certification

The Pay Range For This Role Is

16 - 17 USD per hour(Bode Nashville)