BOB-Technical Solutions Manager

Department of Transportation; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

The Department of Transportation seeks a Certified IT Administrator (Database) to lead the planning, design, and implementation of technology solutions across Bridges capital program delivery. This role provides technical leadership, guiding architecture, analytics, and data management initiatives to enable reliable, scalable, and data-driven operations.

Responsibilities include managing complex technology projects, coordinating cross-functional teams, overseeing SDLC compliance, and driving

Qualifications

• Professional/Vendor Certification in database administration is required.
• At least two years of full-time database administration experience after degree or equivalent.
• Alternative education/experience combinations acceptable per policy (30 undergrad credits = 6 months IT experience; masters may substitute for 1 year).

Responsibilities

• Lead planning, design, implementation, and continuous improvement of technology solutions.
• Manage complex technology projects from concept through implementation.
• Coordinate cross-functional teams including business users, developers, vendors, and consultants.
• Monitor project performance, resolve issues, and report to executive leadership.
• Ensure projects follow governance and SDLC methodologies.
• Oversee data warehouse design, data governance, and BI reporting.

Skills

PMP certification

Agile certification

Azure / Power Platform / Power BI

APIs & data governance

Enterprise architecture

Job description

Civil Service Title- Certified IT Administrator (Database) 1

The Technical Solutions Manager leads the planning, design, implementation, and continuous improvement of technology solutions supporting Bridges capital program delivery and business operations. This position serves as the technical lead responsible for managing complex projects, translating business requirements into scalable system solutions, overseeing solution architecture, guiding software development, and advancing the organization's data and analytics capabilities.

Working across business units, technology teams, and external vendors, the incumbent ensures that technology initiatives align with the Bridges Technology Plan objectives while delivering reliable, scalable, and data-driven solutions.

Primary Responsibilities

• Technical Project Management: Lead multiple complex technology initiatives from concept through implementation.
• Technical Project Management: Develop project plans, schedules, budgets, risk management strategies, and resource plans.
• Technical Project Management: Coordinate cross-functional teams including business users, developers, vendors, and consultants.
• Technical Project Management: Monitor project performance, resolve issues, and communicate status to executive leadership.
• Technical Project Management: Ensure projects adhere to organizational governance and SDLC methodologies.
• Business Analysis: Collaborate with stakeholders to identify business needs and operational challenges.
• Business Analysis: Facilitate requirements gathering workshops and process analysis.
• Business Analysis: Produce Business Requirements Documents (BRDs), functional specifications, workflow diagrams, and user stories.
• Business Analysis: Analyze existing business processes and recommend improvements through automation and technology.
• Solution Architecture: Design scalable enterprise solutions supporting capital project management and business operations.
• Solution Architecture: Develop system architecture, integration strategies, and technical roadmaps.
• Solution Architecture: Evaluate emerging technologies and recommend appropriate solutions.
• Solution Architecture: Ensure interoperability between enterprise applications and external systems.
• Solution Architecture: Promote best practices for security, performance, maintainability, and scalability.
• Systems Development Oversight: Manage the software development lifecycle for enterprise applications.
• Systems Development Oversight: Coordinate development activities with internal teams and external vendors.
• Systems Development Oversight: Review technical designs, implementation approaches, and system enhancements.
• Systems Development Oversight: Manage consultant and vendor deliverables.
• Systems Development Oversight: Review technical proposals, statements of work, and system designs.
• Systems Development Oversight: Support testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployments.
• Systems Development Oversight: Ensure successful transition to production and post-implementation support.
• Data Warehouse & Data Management: Lead the design and expansion of enterprise data warehouse solutions.
• Data Warehouse & Data Management: Develop data governance standards, metadata management, and data quality controls.
• Data Warehouse & Data Management: Define data integration strategies across multiple enterprise systems.
• Data Warehouse & Data Management: Collaborate with technical teams to optimize database performance and reporting structures.
• Analytics & Business Intelligence: Develop enterprise dashboards and executive reporting solutions.
• Analytics & Business Intelligence: Design Key Performance Indicators (KPIs) and performance metrics.
• Analytics & Business Intelligence: Support advanced analytics initiatives to improve operational decision-making.
• Analytics & Business Intelligence: Translate complex datasets into meaningful business insights.
• Vendor & Stakeholder Management: Manage consultant and vendor deliverables.
• Vendor & Stakeholder Management: Review technical proposals, statements of work, and system designs.
• Vendor & Stakeholder Management: Coordinate with agency leadership and business stakeholders to prioritize technology investments.
• Vendor & Stakeholder Management: Present recommendations and project updates to executive management

Preferred skills

• PMP certification or Agile certification (PMI-ACP, Scrum Master, SAFe, etc.).
• Experience with Microsoft Azure, Power Platform, Power BI, SQL Server, Snowflake, or similar cloud technologies.
• Experience with enterprise architecture, systems integration, APIs, and data governance. Experience managing technology consulting vendors and large-scale enterprise software projects.

Work Location

55 WATER ST, MANHATTAN, 10041

Hours

9:00AM - 5:00PM M-F

Other reasons you should work for us: Benefits:

• City employees are entitled to unmatched benefits such as: a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the positions associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• College savings plan
• Commuter Benefits (Pre-Tax) a tax-deferred savings program and access to robust Wellness Programs that offer resources and opportunities you can enjoy as a City employee
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• 35-hour base work week.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYCs 4 East River Bridges Brooklyn, Manhattan, Williamsburg and Queensboro and other bridge infrastructures safer for pedestrians and motorists.

CERT IT ADMINISTRATOR (DB) - 13644

Minimum Qualifications

Professional/Vendor Certification(s) in database administration that is required for the position to be filled. In addition, you must have one of the following:

• A baccalaureate degree from an accredited college or university, and two years of satisfactory fulltime (not classroom based) experience in database administration. Experience must include database design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management;
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience (IT) of which at least two years must have been database administration experience as described in "1" above; OR
• A satisfactory equivalent of education and/or experience equivalent to “1” or “2” above. Undergraduate education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college or university is equivalent to 6 months of information technology experience, but may not be substituted for the required database administration experience. A masters degree in computer science or a related field from an accredited college or university may substitute for one year of database administration experience. However, all candidates must have at least one year of satisfactory full-time (not classroom based) database administration experience as described in "1" above.

Preferred Skills

• PMP certification or Agile certification (PMI-ACP, Scrum Master, SAFe, etc.).
• Experience with Microsoft Azure, Power Platform, Power BI, SQL Server, Snowflake, or similar cloud technologies.
• Experience with enterprise architecture, systems integration, APIs, and data governance. Experience managing technology consulting vendors and large-scale enterprise software projects.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.