BOB-Technical Solutions Manager
New York City Department of Transportation
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Job summary
New York City Department of Transportation seeks a Civil Service Title- Certified IT Administrator (Database) to lead planning, design, and delivery of technology solutions for bridges capital program and operations. You will drive architecture, analytics, and data governance while coordinating with multiple teams and external vendors.
The role oversees SDLC, data warehousing, and BI initiatives, ensuring scalable, secure, and interoperable systems.
Qualifications
- Experience leading large IT projects within public sector or enterprise environment.
- Strong knowledge of database design, performance tuning, security, and data quality controls.
- Ability to translate business requirements into scalable technology solutions and maintain SDLC governance.
Responsibilities
- Lead multiple complex technology initiatives from concept through implementation.
- Develop project plans, schedules, budgets, risk management strategies, and resource plans.
- Coordinate cross-functional teams including business users, developers, vendors, and consultants.
- Monitor project performance, resolve issues, and communicate status to executive leadership.
- Ensure projects adhere to SDLC governance and enterprise standards.
Skills
Education
Tools
Job description
The Technical Solutions Manager leads the planning, design, implementation, and continuous improvement of technology solutions supporting Bridges capital program delivery and business operations. This position serves as the technical lead responsible for managing complex projects, translating business requirements into scalable system solutions, overseeing solution architecture, guiding software development, and advancing the organization's data and analytics capabilities. Working across business units, technology teams, and external vendors, the incumbent ensures that technology initiatives align with the Bridges Technology Plan objectives while delivering reliable, scalable, and data-driven solutions.
- Lead multiple complex technology initiatives from concept through implementation.
- Develop project plans, schedules, budgets, risk management strategies, and resource plans.
- Coordinate cross-functional teams including business users, developers, vendors, and consultants.
- Monitor project performance, resolve issues, and communicate status to executive leadership.
- Ensure projects adhere to organizational governance and SDLC methodologies.
- Collaborate with stakeholders to identify business needs and operational challenges.
- Facilitate requirements gathering workshops and process analysis.
- Produce Business Requirements Documents (BRDs), functional specifications, workflow diagrams, and user stories.
- Analyze existing business processes and recommend improvements through automation and technology.
- Design scalable enterprise solutions supporting capital project management and business operations.
- Develop system architecture, integration strategies, and technical roadmaps.
- Evaluate emerging technologies and recommend appropriate solutions.
- Ensure interoperability between enterprise applications and external systems.
- Promote best practices for security, performance, maintainability, and scalability.
- Manage the software development lifecycle for enterprise applications.
- Coordinate development activities with internal teams and external vendors.
- Review technical designs, implementation approaches, and system enhancements.
- Manage consultant and vendor deliverables.
- Review technical proposals, statements of work, and system designs.
- Support testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployments.
- Ensure successful transition to production and post-implementation support.
- Lead the design and expansion of enterprise data warehouse solutions.
- Develop data governance standards, metadata management, and data quality controls.
- Define data integration strategies across multiple enterprise systems.
- Collaborate with technical teams to optimize database performance and reporting structures.
- Develop enterprise dashboards and executive reporting solutions.
- Design Key Performance Indicators (KPIs) and performance metrics.
- Support advanced analytics initiatives to improve operational decision-making.
- Translate complex datasets into meaningful business insights.
- Manage consultant and vendor deliverables.
- Review technical proposals, statements of work, and system designs.
- Coordinate with agency leadership and business stakeholders to prioritize technology investments.
- Present recommendations and project updates to executive management
- PMP certification or Agile certification (PMI-ACP, Scrum Master, SAFe, etc.).
- Experience with Microsoft Azure, Power Platform, Power BI, SQL Server, Snowflake, or similar cloud technologies.
- Experience with enterprise architecture, systems integration, APIs, and data governance. Experience managing technology consulting vendors and large-scale enterprise software projects.
55 WATER ST, MANHATTAN, 10041
9:00AM - 5:00PM M-F
Benefits: City employees are entitled to unmatched benefits such as: a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. additional health, fitness, and financial benefits may be available based on the positions associated union/benefit fund. a public sector defined benefit pension plan with steady monthly payments in retirement. College savings plan Commuter Benefits (Pre-Tax) a tax-deferred savings program and access to robust Wellness Programs that offer resources and opportunities you can enjoy as a City employee Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. 35-hour base work week. Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYCs 4 East River Bridges Brooklyn, Manhattan, Williamsburg and Queensboro and other bridge infrastructures safer for pedestrians and motorists.
Professional/Vendor Certification(s) in database administration that is required for the position to be filled. In addition, you must have one of the following: 1. A baccalaureate degree from an accredited college or university, and two years of satisfactory fulltime (not classroom based) experience in database administration. Experience must include database design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; 2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience (IT) of which at least two years must have been database administration experience as described in "1" above; OR 3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Undergraduate education may be substituted for experience on the basis that 30 undergraduate semester credits from accredited college or university is equivalent to 6 months of information technology experience, but may not be substituted for the required database administration experience. A masters degree in computer science or a related field from an accredited college or university may substitute for one year of database administration experience. However, all candidates must have at least one year of satisfactory full-time (not classroom based) database administration experience as described in "1" above.
- PMP certification or Agile certification (PMI-ACP, Scrum Master, SAFe, etc.).
- Experience with Microsoft Azure, Power Platform, Power BI, SQL Server, Snowflake, or similar cloud technologies.
- Experience with enterprise architecture, systems integration, APIs, and data governance. Experience managing technology consulting vendors and large-scale enterprise software projects.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
New York City Residency is not required for this position
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
CERT IT ADMINISTRATOR (DB) - 13644
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