Customer Service Support Associate - Bob Squad

Bob's Discount Furniture; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Vacation

Job summary

Bob’s Discount Furniture seeks a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, payments, and coordinating with store teams to ensure a seamless shopping experience.

The role emphasizes customer focus, strong communication, and tech-savviness in a dynamic retail setting, with full-time in-store hours and flexible retail scheduling.

Qualifications

• Customer-focused and able to communicate clearly across channels.
• Experience with order entry and payment processing is preferred.
• Comfort with basic computer systems and quickly learning new tools.

Responsibilities

• Assist guests in person, over the phone, and across digital channels to ensure a smooth shopping experience.
• Enter orders accurately and support payment processing and checkout tasks.
• Support store teams with daily in-store operations and problem resolution.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Tech savvy

Customer service

Tools

CRM system

Job description

Job TitleCustomer Service Support Associate - Bob SquadJob OverviewJoin Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.This is a full-time, in-store position with required flexibility to work in a retail environment.What You’ll Bring to Bob’sAt Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!Key Skills for SuccessTo excel in this role, you will need to demonstrate strengths in the following skill areas:Core Competencies & ExpertiseGuest communication and empathyOmnichannel customer support (in-store, phone, digital)Order entry and accuracy using support systemsCash handling and payment processingMultitasking and follow-throughProblem-solving and root cause analysisPositive mindset and professionalismTechnology adaptability and system usagePreferred Competencies & SkillsExperience in retail, call centers, or customer serviceSales or CRM system familiarityExperience supporting store operations or fulfillmentWho We AreAt Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.How We Will Support Your SuccessWe know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.Benefits & PerksNational Medical, Dental, and Vision InsurancePaid Vacation, Sick Days, Holidays, and your Birthday401(k) Profit Sharing Plan with a generous company matchPet Insurance and employer-paid Life InsuranceLegal & Financial Planning assistance and wellness resourcesTuition Reimbursement and employee scholarshipsOngoing training and career development through Workday LearningEmployee Discount on Day 1, plus merchant partner savingsOur Culture & Core ValuesAt Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!Minimum QualificationsMust be at least 18 years old to be considered for employment with Bob’sAbility to work flexible retail hoursStrong verbal communication, judgment, and customer service skillsBasic computer proficiency and willingness to learn new technologiesPhysical DemandsAbility to stand and walk on showroom floorAbility to sit and perform computer-based work at a deskAbility to speak clearly on phone and use standard office equipmentDiversity is a Core Value at Bob’sAt Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.