Customer Service Support Associate - Bob's Squad

Bob's Discount Furniture; Saugus (MA); On-site; USD 17,866 - 25,445; Full time

Benefits offered by this job

National Medical, Dental, and Vision Insurance

Paid Vacation, Sick Days, and Holidays

401(k) Profit Sharing Plan

Tuition Reimbursement

Employee Discount

Job summary

Bob's Discount Furniture in Saugus, Massachusetts, is seeking a Customer Service Support Associate for its Bob's Squad. In this full-time role, you'll deliver exceptional customer support through diverse channels: in-person, over the phone, and digitally. Your responsibilities will include managing orders and assisting store teams while utilizing your communication and tech skills. The role offers a starting pay of $15.72 per hour along with outstanding benefits, including national medical insurance and tuition reimbursement.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication and customer service skills.
• Basic computer proficiency.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Manage customer calls and support store teams.
• Ensure a smooth and satisfying shopping experience.

Skills

Customer focus

Communication

Tech-savviness

Problem-solving

Cash handling

Job description

**Job Overview**Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob's Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.This is a full-time, in-store position with required flexibility to work a retail schedule.**What You’ll Bring to Bob’s**At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!**Key Skills for Success**To excel in this role, you will need to demonstrate strengths in the following skill areas:**Core Competencies & Expertise*** Guest communication and empathy* Omnichannel customer support (in-store, phone, digital)* Order entry and accuracy using support systems* Cash handling and payment processing* Multitasking and follow-through* Problem-solving and root cause analysis* Positive mindset and professionalism* Technology adaptability and system usage**Preferred Competencies & Skills*** Experience in retail, call centers, or customer service* Sales or CRM system familiarity* Experience supporting store operations or fulfillment**Who We Are**At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.**How We Will Support Your Success**We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.**Benefits & Perks*** National Medical, Dental, and Vision Insurance* Paid Vacation, Sick Days, Holidays, and your Birthday* 401(k) Profit Sharing Plan with a generous company match* Pet Insurance and employer-paid Life Insurance* Legal & Financial Planning assistance and wellness resources* Tuition Reimbursement and employee scholarships* Ongoing training and career development through Workday Learning* Employee Discount on Day 1, plus merchant partner savings**Our Culture & Core Values**At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!**Minimum Qualifications*** Must be at least 18 years old to be considered for employment with Bob’s* Ability to work flexible retail hours* Strong verbal communication, judgment, and customer service skills* Basic computer proficiency and willingness to learn new technologies**Physical Demands*** Ability to stand and walk on showroom floor* Ability to sit and perform computer-based work at a desk* Ability to speak clearly on phone and use standard office equipment**Diversity is a Core Value at Bob’s**At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.**Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:**Pay $15.72 per hour*It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.**If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.***Job Title** Customer Service Support Associate - Bob's SquadBob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!