BOB-Community Affairs Program Manager

New York City Department of Transportation; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Premium-free health insurance

Public sector defined benefit pension

Commuter Benefits (Pre-Tax)

Tax-deferred savings program

Work From Home Policy: up to two days

35-hour base work week

Job summary

The New York City Department of Transportation, Division of Bridges, is seeking an Administrative Community Relations Specialist to lead community engagement for bridge projects, coordinating with residents, neighborhood groups, government officials and stakeholders to gather feedback, address concerns, and keep the public informed.

Responsibilities include organizing public meetings, conducting surveys, and providing project information while ensuring accessibility for diverse audiences.

Qualifications

• Bachelor's degree and four years of community liaison/relations experience, or equivalent education/experience.
• Two years in broad administrative or policy-making capacity with program responsibility.
• Residency requirement and ability to obtain NYS driver's license may apply.

Responsibilities

• Lead community engagement initiatives for bridge projects with residents and stakeholders.
• Organize public meetings, gather feedback, and address concerns to inform project planning.
• Coordinate communications and information for diverse audiences and ensure accessibility.

Skills

Bilingual

Public speaking

Strong communication

Organizational skills

Customer service

Conflict resolution

Time management

Write/edit communications

Education

Bachelor's degree

Four years community relations experience

Tools

Microsoft Word

Microsoft Teams

Microsoft Forms

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Civil Service Title- Administrative Community Relations Specialist

In order to be considered for this position, candidate must be serving permanently in the title of Administrative Community Relations Specialist, or reachable on the Open Competitive Administrative Community Relations Specialist Exam #6002.

The New York City Department of Transportation, Division of Bridges is responsible for managing the full life cycle of over 800 bridges and tunnels and over 600 retaining walls, ensuring safety of the public and ensuring mobility for all users. Team members may work on major project designs, oversee construction, oversee maintenance activities, perform engineering reviews and quality assurance tasks on some of the most iconic and complex projects in the City.

The Community Affairs Program Manager for the Division of Bridges that will oversee and coordinate community engagement initiatives related to bridge projects. This role involves working closely with residents, community groups, government officials, and other stakeholders to gather feedback, address concerns, and ensure that bridge projects meet the needs of the community. The Community Affairs Program Manager may be involved in organizing public meetings, conducting surveys, as well as providing information to the public about current and upcoming bridge projects. Strong communication, organizational, and interpersonal skills are essential for this role, and a commitment to fostering positive relationships within the community.

Work Location

55 WATER ST, MANHATTAN, 10041

Hours

8:00AM - 4:00PM

Other reasons you should work for us

Benefits: City employees are entitled to unmatched benefits such as:

• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the positions associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• College savings plan Commuter Benefits (Pre-Tax)
• a tax-deferred savings program and access to robust Wellness Programs that offer resources and opportunities you can enjoy as a City employee
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• 35-hour base work week.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYCs 4 East River Bridges Brooklyn, Manhattan, Williamsburg and Queensboro and other bridge infrastructures safer for pedestrians and motorists.

Minimum Qualifications

1. 1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. 2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. 3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Preferred Skills

• Two years of public service is strongly preferred, e.g., case management, community organizing, advocacy campaign, or nonprofit work experience, or its equivalent.
• Prior community engagement experience and the ability to manage teams effectively is preferred.
• Strong organizational skills and the ability to manage tasks on simultaneous projects, prioritize, meet deadlines, and maintain consistent attention to detail.
• Proficiency in Microsoft Word, Teams, Forms Excel, PowerPoint, and Access.
• Ability to effectively manage fast-paced and highly stressful environments, build constituent relationships, and provide exceptional customer service.
• Excellent written and public speaking abilities
• Ability to learn and adapt software for office needs.
• Bilingual
• Conflict resolution skills
• Valid NYS driver's license

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.