Boat Services Manager

Ohiomarinecareers; Ohio; On-site; USD 55,000 - 75,000; Full time

Job summary

Bass Pro Shops is seeking a full-time Boat Services Manager to oversee the Boat Service department, including service, rigging, warranty, parts, inventory, detailing, and boat delivery activities. You will lead service associates, coordinate workflow, and help meet department financial goals in a dynamic retail setting.

Under the Boat Manager, you will ensure a positive customer experience, supervise daily operations, and contribute to shows and events.

Qualifications

• 2-4 years of experience in retail boating, marine service, or a similar industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to coordinate service workflow, employees, inventory, and multiple priorities.
• Experience with inventory management and basic financial information (percentages, discounts, commissions).

Responsibilities

• Supervises and directs Boat Service department associates.
• Schedules service, rigging, and warranty work.
• Supports department goals for service and parts sales, gross margin, inventory, payroll, and productivity.
• Manages unit and parts inventory and ensures accuracy.
• Ensures warranty claims are submitted accurately and payments received timely.
• Oversees boat detailing and delivery to ensure professional customer experience.
• Assists with hiring, training, scheduling, coaching, and performance management.
• Addresses customer and operational concerns with the Boat Manager.
• Maintains a safe, clean, organized, customer-focused work environment.
• Supports boat shows, dealership events, and promotions.

Skills

Leadership

Customer service

Communication

Inventory management

Staff supervision

Tools

POS systems

Inventory software

MS Excel

Word processing

Job description

## Boat Services ManagerBass Pro Shops5951 Bass Pro Drive West Chester, OH 45069**Salary Negotiable**Full-timeApply Now### Job detailsPAYSalary NegotiableJOB TYPEFull-timeLOCATION5951 Bass Pro Drive West Chester, OH 45069POSTED1 week ago### Full description**Job Overview**Bass Pro Shops is seeking a full-time Boat Services Manager to oversee day-to-day operations within the Boat Service department, including service, rigging, warranty, parts, inventory, detailing, and boat delivery activities. Working under the Boat Manager, this position provides daily leadership to service associates, coordinates workflow, supports department financial goals, and helps ensure an efficient and positive customer experience.**Essential Duties and Responsibilities*** Supervises and provides daily direction to Boat Service department associates* Schedules and assigns service, rigging, and warranty work to support timely completion* Supports department goals related to service and parts sales, gross margin, inventory, payroll, and productivity* Manages unit and parts inventory and helps maintain inventory accuracy* Ensures warranty claims are submitted accurately and payments are received in a timely manner* Oversees boat detailing and delivery to ensure customers receive a professional experience* Assists with hiring, training, scheduling, coaching, and performance management of department associates* Resolves customer and operational concerns in coordination with the Boat Manager* Maintains a safe, clean, organized, and customer-focused work environment* Supports boat shows, dealership events, and other promotional activities* Performs other duties as assigned**Qualifications / Requirements*** Two to four (2-4) years of experience in retail boating, marine service, or a similar industry* Strong leadership, communication, and interpersonal skills* Ability to coordinate service workflow, employees, inventory, and multiple priorities* Ability to analyze reports and basic financial information, including percentages, discounts, and commissions* Proficiency with word processing, spreadsheets, point-of-sale, and inventory management systems* Strong customer service and problem-solving skills* Ability to establish effective working relationships with customers, associates, managers, and corporate staff* Ability to regularly stand, walk, and perform computer-based work* Ability to occasionally lift up to 50 pounds* Supervisory experience preferred**Salary:** Competitive compensation based on experience