BOAST Community & Data Analyst

Mecklenburg County Government; Charlotte (NC); On-site; USD 63,000 - 95,000; Full time

Job summary

The Community Management Analyst at Mecklenburg County Government plays a key role in supporting small businesses affected by transportation projects. The position focuses on transforming data into actionable insights, managing case workflows, and ensuring timely communication across BOAST initiatives.

You will develop dashboards, reports, and performance metrics; administer CRM platforms; and implement the BOAST hotline and ticketing systems to handle inquiries about construction schedules and

Qualifications

• Minimum of two years experience in a related field.
• Bachelor’s degree in business administration, Public Administration, Data Analytics or a related field.
• Combination of relevant education and relevant experience accepted?: YES

Responsibilities

• Collect, organize, interpret, and report data from business site visits, hotline services, surveys, ticketing system, and BOAST activities.
• Develop and implement business hotline and ticketing systems by contributing to intake workflows, case routing logic, data capture standards, and user experience.
• Interpret data trends to identify emerging issues, business needs, and construction‑related impacts.
• Serve as the primary administrator of multiple CRM platforms, managing case records, data integrity, workflow automation, and user permissions.
• Develop and implement regular reports and dashboards in Salesforce to monitor case volume, response times, resolution rates, and trends across project areas and business types.

Skills

Data analysis

CRM administration

Dashboard creation

Communication

Project coordination

Education

Bachelor’s degree in business administration

Bachelor’s degree in Public Administration

Bachelor’s degree in Data Analytics

Tools

Salesforce

Power BI

Job description

The Community Management Analyst at Mecklenburg County Government plays a key role in supporting small businesses affected by transportation projects. The position focuses on transforming data into actionable insights, managing case workflows, and ensuring timely communication across BOAST initiatives.

You will develop dashboards, reports, and performance metrics; administer CRM platforms; and implement the BOAST hotline and ticketing systems to handle inquiries about construction schedules and