BMW Delivery Specialist

Moses Ford Lincoln BMW; St. Albans (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

Moses Auto Group is seeking a Delivery Specialist to assist clients with understanding BMW technology and features following their purchase. The ideal candidate will possess strong customer service skills, have experience in technology presentations, and be outgoing and articulate. This role is vital in ensuring customer satisfaction and understanding of vehicle operations.

Benefits

Competitive rate of pay

Medical, Dental, Vision, Paid Time Off

Employee Assistance Program

401k Retirement with Company Match

Employee purchase discounts on parts, labor and vehicles

Qualifications

• Minimum of two years’ experience in customer service highly preferred.
• Valid driver’s license is required.
• Strong written and oral communication skills.

Responsibilities

• Present BMW vehicle features and technology effectively to customers.
• Conduct continuous research to maintain product knowledge.
• Develop and practice presentations for all BMW vehicles.

Skills

Customer Service

Communication

Teamwork

Job description

Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.

Our company offers great benefits, including:

• Competitive rate of pay
• Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
• 401k Retirement with Company Match
• Employee purchase discounts on parts, labor and vehicles

Position Summary:

The Delivery Specialist will assist clients with the technology involved with their new purchase. This position works directly with customers to explain and demonstrate the different options and technology available on the BMW products. The Delivery Specialist trains to become a subject matter expert on BMW technology and afterwards provides a complete explanation of vehicle features, warranty and maintenance schedule to clients. We are looking for someone who is outgoing, articulate, familiar with technology and has outstanding customer service skills.

Responsibilities:

• Present BMW vehicle features, technical and dynamic systems and controls in an effective manner that ensures customer understanding.
• Maintain a high degree of product and technical knowledge. Conduct continuous research and maintain a collection of BMW product and technical information.
• Develop and practice presentations for all BMW vehicles and their features.
• Introduce and explain quick guides and online resources for more in-depth information.
• Other duties as assigned.

IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:

• Valid driver’s license
• Minimum of two years’ experience in customer service highly preferred
• Strong written and oral communication skills
• Ability to work in a team environment

Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.