BMS Service Lead - Data Center Ops

Mantis Innovation; Richmond (VA); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

401k Matching

Paid Vacation

Paid Sick

Paid Holidays

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Flexible hybrid schedule

Job summary

Mantis Innovation is seeking a BMS Service Project Manager to lead daily service operations for building automation systems across customer sites, including data centers. You will manage a team of BMS Service Technicians, coordinate scheduling, and ensure safety and quality standards are met.

The role emphasizes technical leadership, issue escalation, and coordination with the Construction Manager on project planning and customer communication. Hybrid work with field deployment is expected.

Qualifications

• 4-7 years of BMS, BAS, HVAC controls, or building automation experience.
• 1-3 years leading technicians, crews, or field service operations.
• Experience creating and upholding Method of Procedures (MOPs) to manage projects.
• Experience coordinating service projects, work orders, schedules, and field resources.
• Advanced troubleshooting capability across controls systems, networks, and integrations.
• Experience working in data centers, mission-critical facilities, healthcare, or similar environments.

Responsibilities

• Lead daily activities of BMS Service Technicians across assigned service projects and customer sites.
• Coordinate technician scheduling, dispatch, and resource allocation to support service commitments.
• Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards.
• Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions.
• Track project milestones, labor utilisation, and service completion status.
• Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager.
• Serve as the primary technical escalation point for technicians on complex controls issues.
• Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required.
• Review root-cause analysis and corrective actions for recurring system issues.
• Validate commissioning activities, programming changes, and system modifications.
• Ensure service documentation and technical records are completed accurately and consistently.
• Promote troubleshooting best practices and continuous technical development across the team.
• Maintain service schedules, work-order status, documentation, and project reporting.
• Support forecasting, labor planning, and budget tracking for assigned service work.
• Identify potential change-order opportunities and communicate them to management.
• Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities.
• Ensure all service records, reports, and close-out documentation are submitted accurately and on time.
• Coordinate service updates, outage communications, and project status information with customers and internal stakeholders.
• Partner with the Construction Manager on escalated customer concerns and service recovery efforts.
• Ensure customers receive timely communication regarding service progress and issue resolution.
• Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship.
• Reinforce quality, safety, and documentation standards across all service activities.

Skills

BMS/BAS expertise

HVAC controls

Field service leadership

Job description

Mantis Innovation is seeking a BMS Service Project Manager to lead daily service operations for building automation systems across customer sites, including data centers. You will manage a team of BMS Service Technicians, coordinate scheduling, and ensure safety and quality standards are met.

The role emphasizes technical leadership, issue escalation, and coordination with the Construction Manager on project planning and customer communication. Hybrid work with field deployment is expected.