Blue Yonder ESO/SME

Infinityquest It Services; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Infinityquest It Services is seeking a Subject Matter Advisor (SMA) to support BP's LSE platform on a remote basis. The role focuses on continuing operational stability, release governance, defect management and cross-market functional expertise across ANZ, NZ, PL, DE and ZA.

The SMA will advise project teams on LSE solution design, integrations and business processes, participate in design and build reviews, manage risks, and guide production support and knowledge transfer.

Responsibilities

• Provide functional SME support across LSE (Blue Yonders Luminate Store Execution) and associated business processes.
• Advise project teams on solution design, functional capability and business process alignment.
• Support discussions with market stakeholders across ANZ, NZ, PL, DE and ZA.
• Act as a point of contact for functional questions relating to LSE.
• Provide guidance on LSE integrations and downstream/upstream systems.
• Support architecture reviews and design discussions.
• Assess impact of proposed changes across markets and integrations.
• Support POS, Mobile, ESO Connect and reporting/integration initiatives.
• Review Blue Yonder releases and release notes.
• Assess business and technical impacts of defect fixes.
• Define test scope and impacted markets.
• Support defect triage and resolution discussions with BP, Blue Yonder and support vendors.
• Provide SME support to ongoing and future projects involving LSE.
• Participate in design reviews, build reviews, testing and deployment planning.
• Identify risks, gaps and dependency issues.
• Support project teams with business and technical decision making.
• Participate in service reviews and governance forums.
• Support operational issue resolution and escalations.
• Review support tickets and identify recurring themes or risks.
• Provide guidance on release readiness and production support activities.
• Absorb knowledge currently held by the incumbent SME.
• Develop sufficient capability to independently support the activities listed above.
• Participate in shadowing and reverse knowledge transfer sessions.
• Demonstrate capability through successful execution of SME responsibilities.

Job description

Only Immediate Joiners

Remote

JD:

Provide Subject Matter Advisor (SMA) services for BP's LSE platform and associated integrations, ensuring continued operational stability, project delivery support, release governance, defect management and cross-market functional expertise.

Scope of Services

1. Functional SME Support

• Provide functional expertise across LSE (Blue Yonders Luminate Store Execution) and associated business processes.
• Advise project teams on solution design, functional capability and business process alignment.
• Support discussions with market stakeholders across ANZ, NZ, PL, DE and ZA.
• Act as a point of contact for functional questions relating to LSE.

2. Solution & Integration Advisory

• Provide guidance on LSE integrations and downstream/upstream systems.
• Support architecture reviews and design discussions.
• Assess impact of proposed changes across markets and integrations.
• Support POS, Mobile, ESO Connect and reporting/integration initiatives.

3. Release & Defect Management

• Review Blue Yonder releases and release notes.
• Assess business and technical impacts of defect fixes.
• Define test scope and impacted markets.
• Support defect triage and resolution discussions with BP, Blue Yonder and support vendors.

4. Project Delivery Support

• Provide SME support to ongoing and future projects involving LSE.
• Participate in design reviews, build reviews, testing and deployment planning.
• Identify risks, gaps and dependency issues.
• Support project teams with business and technical decision making.

5. Operational Support & Governance

• Participate in service reviews and governance forums.
• Support operational issue resolution and escalations.
• Review support tickets and identify recurring themes or risks.
• Provide guidance on release readiness and production support activities.

6. Knowledge Transition & Capability Build

• Absorb knowledge currently held by the incumbent SME.
• Develop sufficient capability to independently support the activities listed above.
• Participate in shadowing and reverse knowledge transfer sessions.
• Demonstrate capability through successful execution of SME responsibilities.