Blue Tide Shift Supervisor - Brookings

GetnGo & Blue Tide Car Wash; Brookings (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

GetnGo & Blue Tide Car Wash in Brookings, SD is seeking a supervisory role focused on delivering outstanding customer service and team leadership. You will manage daily operations, train staff, and promote membership upgrades while ensuring clean, safe, and efficient car wash operations.

The role requires 1–2 years of supervisory experience in retail or customer service, with emphasis on up-selling memberships and maintaining quality service under typical shift work conditions.

Qualifications

• 1–2 years of supervisory experience in a retail or customer service environment.
• Degree or certification preferred.
• Strong technological skills preferred; mechanical knowledge is a plus.
• Good communication, interpersonal, organizational and leadership abilities.

Responsibilities

• Drive quality customer service through daily management of employees and site initiatives.
• Promote and sell membership packages and car-wash upgrades.
• Provide direction to staff and coach employees to up-sell memberships and ensure quality service.
• Maintain site cleanliness, equipment operation and quality wash service; perform inspections of tunnel and equipment room.
• Order parts, chemicals, products and supplies; manage inventory.
• Perform daily bookkeeping, cash reconciliation, and deposit procedures.
• Assist with training staff and recognize good performance.
• Maintain confidentiality of company documents and security codes.
• Enforce safety for customers and employees and report hazards.
• Adhere to all company rules, policies and procedures.
• Work flexible hours including days, evenings, weekends and holidays.

Skills

Supervisory experience

Leadership

Communication

Interpersonal skills

Technical aptitude

Mechanical knowledge

Education

Degree or certification preferred

Job description

ESSENTIAL JOB DUTIES:

1. Drives quality customer service through the daily management of employees and site initiatives. Effectively answers all customer questions and resolves complaints.
2. Promotes and sells membership packages and car-wash upgrades.
3. Provides direction to staff; assists with training and coaching employees to promote and up-sell memberships and to provide quality customer service.
4. Maintains site cleanliness, equipment operation and quality wash service. Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
5. Orders parts, chemicals, products and supplies as needed; ensures accurate inventory.
6. Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
7. Assists with training staff. Coaches and recognizes good performance of employees.
8. Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security.
9. Enforces and maintains high level of safety for customers and employees. Reports potential hazards and accidents/injuries.
10. Understands, follows, and enforces all general rules, company policies and procedures.
11. Works flexible hours/shifts including days, evenings, weekends and holidays; additional hours as needed to manage/support site operations.

KNOWLEDGE, SKILLS AND ABILITIES:

1. One to two years of previous supervisory experience in a retail or customer service environment required. Proven ability to build strong and effective teams.
2. Degree or certification preferred
3. Strong technological skills preferred. Mechanical knowledge preferred.
4. Good communication and interpersonal skills. Strong organizational and leadership skills.
5. Good accuracy and attention to detail. Able to meet deadlines and work under pressure. Able to multi-task.
6. Able to lift, carry, push/pull up to 50 pounds alone. Regular use of ladder.
7. Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time. Able to work outdoors in all weather conditions.
8. Required to maintain valid driver’s license and insurable driving record. Must maintain personal liability coverage on own vehicle.