Shift Supervisor

Ocean Express Operating LLC; Humble (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Unlimited car washes

Growth and advancement opportunities

Supportive, team-driven work环境

Job summary

Ocean Express Operating LLC in Humble, TX, is seeking a hands-on Shift Supervisor to lead daily operations, drive member sales, and coach the team in a fast-paced car wash setting. This full-time, non-exempt role reports to store leadership and steps in as on-duty leader when needed.

You will manage customer flow, uphold cleanliness and safety, handle cash, process memberships, and monitor performance metrics while maintaining high standards outdoors in all weather.

Qualifications

• 1–3 years of experience in a leadership or supervisory role (car wash, QSR, retail, or hospitality preferred)
• Strong customer service and communication skills
• Comfortable with sales and coaching others on sales behaviors
• Ability to work outdoors in all weather conditions
• Ability to stand/walk for extended periods and perform physical tasks
• Flexible availability including evenings, weekends, and holidays
• Team-oriented mindset with a strong sense of accountability

Responsibilities

• Lead daily shift operations including sales, customer flow, cleanliness, and safety
• Actively promote Unlimited Wash Club memberships and support team sales efforts
• Coach team members on service, sales behaviors, and operational execution
• Ensure a smooth, efficient customer experience and manage site flow
• Maintain site standards across tunnel, vacuums, lot, and overall appearance
• Handle customer concerns and resolve issues quickly and professionally
• Support cash handling, POS transactions, and membership processing
• Monitor shift performance metrics and communicate updates to leadership
• Step in as the on‑duty supervisor when management is not on‑site

Job description

Description

Job Title: Shift Supervisor

Employment Type:Full-Time (Non-Exempt)

Pay Range:$13.00–$15.00 per hour DOE

The Opportunity:

Our Shift Supervisors play a key role in leading day-to-day operations and ensuring an exceptional customer experience. This is a hands‑on leadership role where you will support membership sales, guide team performance, and keep the site running efficiently. You’ll work closely with the Store and Assistant Managers while stepping in as the on‑duty leader when needed. This role is ideal for someone who enjoys leading from the front, coaching others, and driving results in a fast‑paced environment.

What You’ll Do:

• Lead daily shift operations including sales, customer flow, cleanliness, and safety
• Actively promote Unlimited Wash Club memberships and support team sales efforts
• Coach team members on service, sales behaviors, and operational execution
• Ensure a smooth, efficient customer experience and manage site flow
• Maintain site standards across tunnel, vacuums, lot, and overall appearance
• Handle customer concerns and resolve issues quickly and professionally
• Support cash handling, POS transactions, and membership processing
• Monitor shift performance metrics and communicate updates to leadership
• Step in as the on‑duty supervisor when management is not on‑site

What We’re Looking For:

• 1–3 years of experience in a leadership or supervisory role (car wash, QSR, retail, or hospitality preferred)
• Strong customer service and communication skills
• Comfortable with sales and coaching others on sales behaviors
• Ability to work outdoors in all weather conditions
• Ability to stand/walk for extended periods and perform physical tasks
• Flexible availability including evenings, weekends, and holidays
• Team‑oriented mindset with a strong sense of accountability

Why Join our Company?

• Competitive hourly pay plus incentive opportunities
• Health, dental, and vision insurance (eligibility based)
• 401(k) with company match
• Paid time off and holidays (eligibility based)
• Unlimited car washes
• Growth and advancement opportunities
• Supportive, team‑driven work environment

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.