Blood Drive Operations Manager — Donor Services

Oklahoma Blood Institute; Tulsa (OK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Tuition reimbursement

Job summary

Oklahoma Blood Institute is seeking a Donor Services Operations Manager in Tulsa to lead and support supervisors and donor services staff. You will guide daily mobile blood collection operations and ensure staffing meets needs while delivering high-quality performance and donor satisfaction.

The role requires 3+ years of supervisory experience, strong leadership, and data-driven decision making. You will manage schedules, budgets, and collaborate with recruitment to meet projections in a

Qualifications

• Bachelor's degree in a medical or management-related field or equivalent experience.
• Minimum of 3 years of supervisory or management experience; blood banking preferred.
• Strong leadership, customer service, technical, and organizational skills.
• Excellent written and verbal communication; proficient with Excel and PowerPoint.

Responsibilities

• Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
• Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
• Participate in hiring, performance management, employee development, counseling, and termination decisions.
• Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
• Manage staffing schedules and ratios to improve efficiency and reduce overtime.
• Promote a positive workplace culture that supports teamwork, engagement, and retention.
• Ensure an exceptional donor experience at every mobile blood drive.
• Address donor concerns and staff performance issues professionally and diplomatically.
• Conduct regular staff meetings to communicate changes and recognize outstanding performance.
• Oversee materials and equipment operations, including maintenance, QC, and preventive maintenance.
• Monitor collection goals, including whole blood collections, automation rates, and data.

Skills

Leadership

Customer service

Communication

Data analysis

Education

Bachelor's degree in medical/management field

Tools

Microsoft Excel

PowerPoint

Job description

Oklahoma Blood Institute is seeking a Donor Services Operations Manager in Tulsa to lead and support supervisors and donor services staff. You will guide daily mobile blood collection operations and ensure staffing meets needs while delivering high-quality performance and donor satisfaction.

The role requires 3+ years of supervisory experience, strong leadership, and data-driven decision making. You will manage schedules, budgets, and collaborate with recruitment to meet projections in a