Blood Donor Specialist - Customer Service (Paid Training)

American Red Cross; Manchester (NH); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Life insurance

Disability coverage

Employee assistance

Résumé du poste

American Red Cross in Manchester, NH is seeking a Blood Donor Services Associate to welcome donors, provide exceptional service, and manage blood collection with safety and quality standards. You will travel to local drives and set up equipment while working in a team-focused environment.

No healthcare experience is required; paid training is provided to develop the necessary skills for donor care and community service. The role is onsite with local travel and a flexible schedule.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and strong people skills.
• Valid driver's license with a good driving record (minimum height of 60 inches may be required).
• Basic computer and Microsoft Office skills.
• Ability to work in a fast-paced, team-oriented environment while adapting to changing priorities.
• Ability to lift, move and set up blood drive equipment.
• Ability to meet DOT requirements, if applicable.

Responsabilités

• Welcome and support blood donors throughout the donation journey.
• Deliver exceptional customer service and build meaningful donor relationships.
• Collect blood and manage blood products following safety and quality standards.
• Work as part of a team to create a positive donor experience.
• Set up and transport equipment for community blood drives.
• Travel to local blood drive locations using a Red Cross or personal vehicle.

Connaissances

Customer service

People skills

Driving/vehicle operation

Basic computer skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Salary

$20.81 per hour.

Schedule

Variable shift Monday-Friday or Tuesday-Saturday with one additional weekday off.

Variable schedule based on donor and community needs. May include early mornings, evenings, weekends, holidays, and occasional overnight travel. Schedules are provided 2-3 weeks in advance. Paid Training provided.

Work Arrangement

Onsite with travel in local community.

Location

Manchester, New Hampshire.

Benefits for You

• Medical, Dental & Vision Coverage.
• 401(k) with Up to 6% Company Match.
• Paid Time Off, Holidays & Family Leave.
• Health, Wellness & Employee Assistance Programs.
• Life Insurance, Disability Coverage & Recognition Awards.

Where Your Career Is a Force for Good

Why Join Us

Join a team that leads with compassion, collaborates to support community blood drives, earns trust through credible care, and stays committed to helping save lives every day. You will experience:

• Rewarding Work: Continuous learning, growth opportunities, and recognition for your contributions.
• Supportive Community: A welcoming culture built on collaboration, respect, and belonging.
• Meaningful Mission: Purpose-driven work that positively impacts customers, communities, and the people we serve.

What You'll Do

• Welcome and support blood donors throughout the donation journey.
• Deliver exceptional customer service and build meaningful donor relationships.
• Collect blood and manage blood products following safety and quality standards.
• Work as part of a team to create a positive donor experience.
• Set up and transport equipment for community blood drives.
• Travel to local blood drive locations using a Red Cross or personal vehicle.

What You Bring

No healthcare experience? No problem. We provide comprehensive paid training to help you build the skills needed to succeed.

Required

• High school diploma or equivalent required.
• Customer service experience and strong people skills.
• Valid driver's license with a good driving record. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer and Microsoft Office skills.
• Ability to work in a fast-paced, team-oriented environment while adapting to changing priorities.
• Ability to lift, move and set up blood drive equipment.
• Ability to meet DOT requirements, if applicable.

Preferred

• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc).
• Interest in learning new skills, growing within the organization, and pursuing future leadership or career development opportunities.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.