Blood Donor Specialist - Customer Service

American Red Cross; City of Rochester (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Match

PTO & Holidays

Wellness Programs

Life Insurance

Disability Coverage

Job summary

American Red Cross in Rochester, NY welcomes applicants for a blood donor support role. The position involves onsite work with travel across local community blood drives and a variable schedule.

Training is provided, and compensation is $20.00 per hour with potential increases based on experience. The role emphasizes delivering outstanding donor service, collecting blood, and ensuring safety and quality standards.

Qualifications

• Customer service experience is required.
• Ability to lift/move and set up equipment.
• Proficiency with basic computer skills and Microsoft Office.

Responsibilities

• Welcome and support blood donors throughout the donation journey.
• Deliver exceptional customer service and build donor relationships.
• Collect blood and manage products following safety and quality standards.
• Work as part of a team to create a positive donor experience.
• Set up and transport equipment for community blood drives.
• Travel to local blood drive locations using Red Cross or personal vehicle.

Skills

Customer service

Team collaboration

Microsoft Office

Adaptability

Physical fitness

Education

High school diploma or equivalent

Tools

Driver’s license

Job description

Job Description:

Salary: $20.00/hour. Pay may increase depending on experience.

Schedule: Variable schedule based on donor and community needs. May include early mornings, evenings, weekends, holidays and occasional overnight travel. Schedules are provided 2-3 weeks in advance. Paid Training provided.

Work Arrangement: Onsite with travel in local community.

Location: Rochester/West Henrietta, New York

BENEFITS FOR YOU:

We support our employees both at work and at home with benefits that include:

• Medical, Dental & Vision Coverage
• 401(k) with Up to 6% Company Match
• Paid Time Off, Holidays & Family Leave
• Health, Wellness & Employee Assistance Programs
• Life Insurance, Disability Coverage & Recognition Awards

Where Your Career is a Force for Good!

WHY JOIN US:

• Rewarding Work: Continuous learning, growth opportunities, and recognition for your contributions.
• Supportive Community: A welcoming culture built on collaboration, respect, and belonging.
• Meaningful Mission: Purpose-driven work that positively impacts customers, communities, and the people we serve.

What you’ll do:

• Welcome and support blood donors throughout the donation journey
• Deliver exceptional customer service and build meaningful donor relationships
• Collect blood and manage blood products following safety and quality standards
• Work as part of a team to create a positive donor experience
• Set up and transport equipment for community blood drives
• Travel to local blood drive locations using a Red Cross or personal vehicle

What you bring:

No healthcare experience? No problem. We provide comprehensive paid training to help you build the skills needed to succeed.

Required:

• High school diploma or equivalent required
• Customer service experience and strong people skills
• Valid driver’s license with a good driving record. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer and Microsoft Office skills
• Ability to work in a fast-paced, team-oriented environment while adapting to changing priorities.
• Ability to lift, move and set up blood drive equipment.
• Ability to meet DOT requirements, if applicable

Preferred:

• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc)
• Interest in learning new skills, growing within the organization, and pursuing future leadership or career development opportunities.

Ready to apply?

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.