Blood Donor Specialist - Customer Service

American Red Cross; Columbia Township (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with up to 6% match

Paid time off

Holidays & family leave

Employee assistance

Life Insurance

Job summary

American Red Cross in Columbia, Missouri is seeking staff to collect blood donations from volunteers and provide an outstanding donor experience. You’ll deliver customer service, maintain safety standards, and support teams across blood drives and donation centers.

We offer paid training, a dynamic onsite role with local travel, and a starting wage of $18.00/hr, with higher rates based on experience. Schedules vary and may include mornings, evenings, weekends, holidays, and some overnight travel.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and strong people skills.
• Valid driver’s license with a good driving record.
• Basic computer and Microsoft Office skills.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to lift, move and set up blood drive equipment.

Responsibilities

• Welcome and support blood donors throughout the donation journey.
• Deliver exceptional customer service and build donor relationships.
• Collect blood and manage products following safety and quality standards.
• Work as part of a team to create a positive donor experience.
• Set up and transport supplies and equipment for community blood drives.
• Travel to local blood drive locations using Red Cross vehicles or personal vehicle.

Skills

Customer service experience

Valid driver’s license

Basic computer skills

Teamwork

Lift/move equipment

Strong people skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Salary

Starting at $18.00/hr., with higher rates based on experience.

Schedule

Variable schedule based on donor and community needs. May include early mornings, evenings, weekends, holidays and occasional overnight travel. Schedules are provided 2-3 weeks in advance. Paid Training provided.

Work Arrangement

Onsite with travel in local community.

Location

Columbia, Missouri

BENEFITS FOR YOU:

We support our employees both at work and at home with benefits that include:

• Medical, Dental & Vision Coverage
• 401(k) with Up to 6% Company Match
• Paid Time Off, Holidays & Family Leave
• Health, Wellness & Employee Assistance Programs
• Life Insurance, Disability Coverage & Recognition Awards

Where Your Career is a Force for Good!

WHY JOIN US:

Join a team that leads with compassion, collaborates to support community blood drives, earns trust through credible care, and stays committed to helping save lives every day. You will experience:

• Rewarding Work: Continuous learning, growth opportunities, and recognition for your contributions.
• Supportive Community: A welcoming culture built on collaboration, respect, and belonging.
• Meaningful Mission: Purpose-driven work that positively impacts customers, communities, and the people we serve.

WHAT YOU’LL DO:

In this role, you’ll help save lives by collecting blood donations from volunteer donors at blood drives and donation centers while providing an exceptional donor experience. You will:

• Welcome and support blood donors throughout the donation journey
• Deliver exceptional customer service and build meaningful donor relationships
• Collect blood and manage blood products following safety and quality standards
• Work as part of a team to create a positive donor experience
• Set up and transport supplies & equipment for community blood drives
• Travel to local blood drive locations using a Red Cross or personal vehicle

WHAT YOU BRING:

No healthcare experience? No problem. We provide comprehensive paid training to help you build the skills needed to succeed.

Required:

• High school diploma or equivalent required
• Customer service experience and strong people skills
• Valid driver’s license with a good driving record. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer and Microsoft Office skills
• Ability to work in a fast-paced, team-oriented environment while adapting to changing priorities.
• Ability to lift, move and set up blood drive equipment.

Preferred:

• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc)
• Interest in learning new skills, growing within the organization, and pursuing future leadership or career development opportunities.
• Bilingual is a plus!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights