Blake Equipment Inside Sales - Greenfield, MA

Headwater Co.; Greenfield (MA); On-site; USD 30,307 - 33,062; Full time

Job summary

Headwater Co. is looking for an Inside Sales professional in Greenfield, MA. This full-time position focuses on implementing sales strategies and ensuring exceptional customer support. Responsibilities include managing orders, assisting with pricing, and handling customer inquiries with professionalism.

The ideal candidate will have strong product knowledge and a dedication to providing excellent service. Pay ranges from $22.00 to $24.00 per hour, with opportunities to grow within a well-established organization.

Qualifications

• Ability to assist customers with product information and complaints.
• Experience managing sales orders and customer service.
• Strong communication skills for handling sales inquiries.

Responsibilities

• Implement sales initiatives and support customers professionally.
• Manage order processes and assist with pricing requests.
• Process payments and returns accurately.

Skills

Customer support

Sales strategies

Product knowledge

Job description

Blake Equipment Inside Sales - Greenfield, MA

Blake Equipment is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor. (no homeowners). We are known in our local markets as having quality service, long term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly-traded company on the NASDAQ stock market under the symbol FELE.

Join the Blake team where you are valued, treated well, and part of a respected, winning organization!

GENERAL DESCRIPTION OF POSITION:

Responsible for implementing sales initiatives and strategies for an assigned group of customers or market category. Drives demand for company products and services by providing broad support to customers that includes professional-level assistance with purchases, information, and training on product offerings and functionality.

DUTIES AND RESPONSIBILITIES:

• Provides professional-level support to customers on product information related to functionality, performance and price
• Collects information and feedback from the customer related to requirements, concerns and/or complaints
• As applicable manages the order process in a professional manner
• Recommends product and service that effectively meet customer needs
• Assists customers and other sales professionals with pricing requests
• Provides accurate information for documenting customer orders
• Applies advanced level product knowledge to assist customers
• Accurately processes payments for purchases
• Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed
• Greets incoming customers in a professional and timely manner.
• Answers incoming sales calls via telephone, written inquiries, and facsimile requests
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
• Pulls orders, moves inventory, and receives orders from vendors; including loading and off-loading inventory
• Performs other related duties as needed

PHYSICAL ACTIVITIES:

While performing the functions of this job, the employee is:

• Regularly required to sit and to talk or hear
• Frequently required to use hands to finger, handle, or feel and to reach with hands and arms
• Occasionally required to stand or walk and to climb or balance
• Specific vision abilities required by this job include close vision
• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour