Black Cultural Center Student Service - Night Manager

Purdue University; West Lafayette (IN); On-site; USD 17,000 - 18,000; Full time

Job summary

Purdue University is seeking a Black Cultural Center Night Manager-Student Service to support evening operations and student engagement. The role focuses on customer service, building a welcoming environment, and supervising student staff in the Black Cultural Center.

The position requires scheduling 10 hours per week during the current semester, with evenings/weekends possible, and a strong emphasis on reliability, communication, and inclusion.

Qualifications

• High school diploma or equivalent and minimum of six semesters of college coursework completed.
• Active enrollment at Purdue University, Purdue Global.
• Strong interpersonal and communication skills, both verbal and written.
• Flexible and dependable with a strong attention to detail.
• Problem solving, logic and reasoning skills.
• Customer service oriented.

Responsibilities

• Supervise evening student staff and ensure smooth operations Monday-Thursday from 5:00-10:00 PM and Friday from 5:00-8:00 PM.
• Conduct regular building walkthroughs to monitor safety, usage, and cleanliness of all public spaces.
• Ensure rooms, equipment, and common areas are properly secured, cleaned up, and reset at the end of each shift.
• Serve as the primary point of contact for evening events, room reservations, and visitor assistance.
• Address conflicts, incidents, or facility concerns and complete required documentation per BCC procedures.
• Enforce building policies while maintaining a welcoming and inclusive environment.
• Communicate important updates, issues, or follow-up needs to daytime professional staff.
• Oversee building closing procedures: locking doors, shutting down equipment, and confirming all occupants have exited.
• Help train, guide, and support evening staff during operating hours.
• Respond to emergencies and coordinate with campus safety or appropriate personnel as needed.
• Maintain confidentiality and exhibit professional conduct when handling sensitive information
• Responsible for all scheduled shifts (based on class/exam schedules for the semester)
• Actively participate in and attend BCC sponsored programs and events
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Time management

Teamwork

Problem solving

Education

High school diploma or equivalent

Six semesters of college coursework

Active Purdue University / Purdue Global enrollment

Job description

Black Cultural Center Student Service - Night Manager By continuing to use and navigate this website, you are agreeing to the use of cookies.

Job Summary

Job Title: Black Cultural Center Night Manager-Student Service

Division: Student Life

Department: Black Cultural Center

Compensation Hours/Week

$12.10/hour Weekly average, approximately 20 hours per week

Required hours may include days, evenings, weekends, overnight hours and holidays

Employment Summary

The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want. Purdue Student Life develops welcoming communities that engage and support students while enabling individuals to flourish on their unique and personal path.

Job Description

The primary role of the BCC Student Ambassador position is customer service. The goal of this position is to give students valuable real-world experience in a cultural center environment. This position should work 10 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. The BCC Student Ambassador position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.

Prerequisites and Qualifications

Prerequisite(s)

The ideal candidate will be knowledgeable in customer service.

Qualifications

High school diploma or equivalent and minimum of six semesters of college coursework successfully completed

Must be actively enrolled at Purdue University, Purdue Global

Strong interpersonal and communication skills, both verbal and written

Flexible and dependable with a strong attention to detail

Problem solving, logic and reasoning skills

Customer service oriented

Ability to multi-task and work within deadlines

Ability to work independently and with a team

Be timely and organized

Position Responsibilities

Supervise evening student staff and ensure smooth operations Monday-Thursday from 5:00-10:00 PM and Friday from 5:00-8:00 PM.

Conduct regular building walkthroughs to monitor safety, usage, and cleanliness of all public spaces.

Ensure rooms, equipment, and common areas are properly secured, cleaned up, and reset at the end of each shift.

Serve as the primary point of contact for evening events, room reservations, and visitor assistance.

Address conflicts, incidents, or facility concerns and complete required documentation per BCC procedures.

Enforce building policies while maintaining a welcoming and inclusive environment.

Communicate important updates, issues, or follow-up needs to daytime professional staff.

Oversee building closing procedures: locking doors, shutting down equipment, and confirming all occupants have exited.

Help train, guide, and support evening staff during operating hours.

Respond to emergencies and coordinate with campus safety or appropriate personnel as needed.

Maintain confidentiality and exhibit professional conduct when handling sensitive information

Responsible for all scheduled shifts (based on class/exam schedules for the semester)

Actively participate in and attend BCC sponsored programs and events

Other duties as assigned

Core Competencies

Transferable Skill Development:

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.

Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)

Demonstrate professional verbal communication in all interactions

Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience

Verbally communicates to staff on situations that may arise due to problems

Written communication to complete accurate food usage records and food temperatures according to established procedures

Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)

Utilize policies and knowledge to proactively make decisions and solve problems for area assigned

Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change

Understand standards and expectations for personal and professional ethical behavior

Demonstrate knowledge of the position and operation

Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)

Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere

Establish productive relationships with customers and staff

Acknowledge and support customers and staff with unique needs and differing backgrounds

Work independently to complete responsibilities

Proactively and willingly acquires new skills, tasks, procedures and projects

Provide support to fellow team members

Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

Demonstrate time management skills and attention to detail

Demonstrate initiative; Understand and respond to the various needs of customers and staff

Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand

Complete work independently in an efficient time manner

Demonstrate dependability and responsibility within operation

Demonstrate punctuality by always being on time to each shift

Benefits Eligibility

NO

FLSA Status

Non-Exempt

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