Black Cultural Center Student Ambassador-Student Service

Purdue University

West Lafayette (IN)

On-site

USD 14,000 - 21,000

Part time

13 days ago

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Job summary

The Black Cultural Center Student Ambassador – Student Service at Purdue University provides welcoming, student-focused support to peers and visitors on campus. The role emphasizes reliability, organization, and strong communication while working about 10 hours per week at $10/hour.

Responsibilities include answering phones, greeting visitors, and assisting with desk duties and events, contributing to a positive campus experience for all.

Qualifications

High school diploma or equivalent required.
Must be actively enrolled at Purdue University or Purdue Global.
Strong interpersonal and written/verbal communication skills.

Responsibilities

Answer the telephone and record messages for staff.
Serve as a resource for information for all students and visitors.
Greet visitors and ensure sign-in using the visitor management system.
Conduct building tours for visitors and represent the center at events.
Maintain desk areas, assist with room setup, and support events.

Skills

Interpersonal skills

Communication skills

Customer service

Time management

Teamwork

Flexibility

Detail orientation

Education

High school diploma or equivalent

Actively enrolled at Purdue University, Purdue Global

Job description

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Language View Profile Employee Login Job Description Job Title: Black Cultural Center Student Ambassador-Student Service City: West Lafayette Job Description:

Job Summary

Job Title: Black Cultural Center Student Ambassador –Student Service

Division: Student Life

Department: Black Cultural Center

Compensation Hours/Week

$10.00/hour Weekly average, approximately 10 hours per week

Required hours may include days, evenings, weekends, overnight hours and holidays

Employment Summary

The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want. Purdue Student Life develops welcoming communities that engage and support students while enabling individuals to flourish on their unique and personal path.

Job Description

The primary role of the BCC Student Ambassador position is customer service. The goal of this position is to give students valuable real-world experience in a cultural center environment. This position should work 10 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. The BCC Student Ambassador position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.

Prerequisite(s)

The ideal candidate will be knowledgeable in customer service.

Position Responsibilities

Qualifications

High school diploma or equivalent
Must be actively enrolled at Purdue University, Purdue Global
Strong interpersonal and communication skills, both verbal and written
Flexible and dependable with a strong attention to detail
Problem solving, logic and reasoning skills
Customer service oriented
Ability to multi-task and work within deadlines
Ability to work independently and with a team
Be timely and organized

Position Responsibilities

Answer the telephone and record messages for staff
Serve as a resource for information for all students and visitors of the BCC
Keep the main desk area and the circulation desk in the library clean and tidy
Greet all visitors as they enter the building and ensure that they sign in to the building using the visitor management system.
Conduct tours of the building for our visitors
Represent the BCC or staff tabling events or panels around campus.
Monitor activity in the center by making at least two rounds during your shift
Perform tasks and projects assigned by BCC staff members in a thorough manner by all stated deadlines
Assist with room set up, take down, and clean up
Actively participate in and attend BCC sponsored programs and events
Assist with staffing special events
Complete projects assigned to you by your supervisor accurately and on time
Maintain high standard of cleanliness throughout the facility
Maintain safety and risk management standards of the department
Perform daily upkeep of supplies throughout the facility
Exhibit friendliness, diplomacy, and tact in responding to customers
Handle emergency situations and prioritize responsibilities while continuing to provide the highest level of customer service
Maintain confidentiality and exhibit professional conduct when handling sensitive information
Responsible for all scheduled shifts (based on class/exam schedules for the semester)
Other duties as assigned

Core Competencies

Transferable Skill Development:

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.

Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)

Demonstrate professional verbal communication in all interactions

Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience

Verbally communicates to staff on situations that may arise due to problems

Written communication to complete accurate food usage records and food temperatures according to established procedures

Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)

Utilize policies and knowledge to proactively make decisions and solve problems for area assigned

Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change

Understand standards and expectations for personal and professional ethical behavior

Demonstrate knowledge of the position and operation

Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)

Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere

Establish productive relationships with customers and staff

Acknowledge and support customers and staff with unique needs and differing backgrounds

Work independently to complete responsibilities

Proactively and willingly acquires new skills, tasks, procedures and projects

Provide support to fellow team members

Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

Demonstrate time management skills and attention to detail

Demonstrate initiative; Understand and respond to the various needs of customers and staff

Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand

Complete work independently in an efficient time manner

Demonstrate dependability and responsibility within operation