Biz Ops, Growth

Concourse Tech Inc.; New York (NY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Concourse is seeking a motivated customer-success oriented professional to own the post-win journey with government partners in NYC. You will shepherd contracts through deployment and ongoing account management, partnering with sales, legal, finance, and procurement to ensure rapid, clean closes and smooth handoffs.

In this early-stage startup, you will shape post-win operations, identify expansion opportunities, and work with product and engineering to translate partner feedback into

Qualifications

• Experience in fast-paced consulting or client-facing role at a tech company.
• Comfort navigating government contracts and procurement processes.
• Track record of managing complex stakeholder relationships and driving tangible outcomes.
• Structured thinker who turns ambiguity into a plan and next steps.
• High agency: you find the work that needs doing and do it.
• Enthusiasm for AI and using tools like Claude to boost output.
• Strong communicator with both government and engineering teams.
• Based in NYC or willing to relocate for in-office work.

Responsibilities

• Own the post-win process from contract execution through deployment and ongoing account management.
• Manage contracting logistics with government partners, coordinating with legal, finance, and procurement for quick closes.
• Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales.
• Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities.
• Identify and develop expansion opportunities within existing accounts (new use cases, additional agencies).
• Work with product and engineering to translate partner feedback into improvements.
• Track partner health metrics and address risks before they become problems.
• Use AI tools to scale work, automate reporting, synthesize data, and build repeatable playbooks.

Skills

Client-facing

Contracts & procurement

Stakeholder management

Structured thinking

Proactive/agency

AI enthusiasm

Clear communicator

NYC relocation

Claude AI

Tools

Claude AI

Job description

Concourse is an AI-native company building software for the public sector. We're growing rapidly, with more than 100 federal, state, and local partners. We're based in New York, and we're looking for people who are enthusiastic about using AI to get more done.

Open positions

Roles we're hiring for.

Location

New York City

Employment Type

Full time

Location Type

On‑site

Department

GTM

Why This Role

Own the Full Post-Win Journey – From contract through go-live and beyond, you shepherd every win into a strong, lasting customer relationship.

Shape a New Function – This is a new role, giving you the chance to define how Concourse approaches post-win operations and customer growth.

Be the Bridge – Sit at the intersection of customer success, business development, and operations, working across the company to unlock new opportunities with existing partners.

Ground Floor Opportunity – Join an early-stage startup led by a repeat founder with a successful exit.

What You'll Do

Own the post-win process from contract execution through deployment and ongoing account management

Manage contracting logistics with government partners, coordinating with legal, finance, and procurement stakeholders to close deals cleanly and quickly

Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales and a strong start

Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities

Identify and develop expansion opportunities within existing accounts, from new use cases to additional agencies and jurisdictions

Work closely with product and engineering to translate partner feedback into improvements

Track partner health metrics and proactively address risks before they become problems

Use AI tools to scale your work, automating reporting, synthesizing partner data, and building repeatable playbooks

What We're Looking For

1-2 years of experience in fast-paced consulting or a client-facing role at a tech company

Comfort navigating contracts and procurement processes, ideally with government or enterprise customers

Track record of managing complex stakeholder relationships and driving tangible outcomes

Structured thinker who can turn ambiguous situations into a clear plan and next steps

High agency: you find the work that needs doing and do it without being asked

Enthusiasm for AI: you're excited to use tools like Claude to 10x your output

Strong communicator who can engage equally well with a government program director and an engineering team

Based in or willing to relocate to NYC for in-office work

About Concourse

Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S.

Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.

Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.

We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.

Our team works together in our Flatiron office five days a week.

Compensation Range: $140K - $180K

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