Floor Houseperson | Baltimore McHenry Row Courtyard

Shaner Hotels; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Shaner Hotels is hiring at the Courtyard by Marriott Baltimore McHenry Row to join our housekeeping team. This 126-room property aims to provide spotless public spaces and welcoming guest rooms, delivering the high standard of service our guests expect.

The role involves cleaning public areas, reporting maintenance issues, assisting guests with requests, and upholding safety and cleanliness standards. Minimum one year of cleaning experience, hotel experience preferred, and ability to communicate

Qualifications

• Minimum one year cleaning experience; hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.

Responsibilities

• Clean hotel public areas as assigned, ensuring established standards of cleanliness.
• Report maintenance deficiencies and handle guest requests or complaints.
• Ensure confidentiality and security of all guest rooms.

Skills

Cleaning experience

Guest communication

Chemical handling

Bilingual English/Spanish

Job description

Shaner Hotels has an exciting opportunity to join our team at the Courtyard by Marriott Baltimore McHenry Row! This stunning 126-room property is located within the vibrant McHenry Row development in Baltimore, offering guests a modern and convenient stay in one of the city's most dynamic neighborhoods.

Ideally situated less than one mile from the Maryland Cruise Terminal and less than two miles from M&T Bank Stadium and Horseshoe Casino, our hotel provides easy access to Baltimore's top attractions, entertainment venues, waterfront destinations, and business districts.

The Courtyard by Marriott Baltimore McHenry Row features contemporary accommodations, thoughtful amenities, flexible spaces for work and relaxation, and the exceptional service experience guests expect from the Courtyard brand.

If you're passionate about hospitality and committed to creating memorable guest experiences, Courtyard by Marriott Baltimore McHenry Row offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and professional development while helping deliver exceptional stays for every guest.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping procedures, and security procedures.
• Cleans and services assigned public spaces according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean hotel public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.