Bistro Supervisor

Yora Nordic Spa - Brownstone; Portland (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Wellness privileges and discounts

Bistro and retail discounts

Growth and development opportunities

Job summary

Yora Nordic Spa in Portland is seeking a Bistro Supervisor to lead Front of House operations and ensure a warm, unhurried dining experience for the first guests in November 2026.

The role requires coordinating reservations, table flow, and staff deployment, while coaching team members and maintaining service standards in a high-volume, on-site setting.

Qualifications

• One or more years of Food and Beverage experience; previous supervisory or shift-lead experience is preferred.
• Experience in a high-volume restaurant, hospitality, resort or premium service environment.
• A strong understanding of guest service and Front of House restaurant operations.
• The ability to coordinate guest flow, seating, service pace and employee deployment during busy periods.
• Strong communication, coaching, organization and problem-solving skills.
• Comfort using POS, reservation and restaurant operating systems.
• The ability to remain calm, visible and organized in a fast-paced environment.
• Appropriate responsible alcohol-service and food-safety certification, as required.
• A genuine passion for creating memorable guest experiences through thoughtful service and connection.

Responsibilities

• Lead Front of House operations during assigned shifts and maintain a visible, hands-on presence throughout the dining room.
• Coordinate reservations, seating, table availability, guest pacing and dining room flow.
• Monitor wait times and service pace, adjusting priorities to minimize bottlenecks while protecting the guest experience.
• Coordinate sections, stations, breaks and employee deployment based on guest demand.
• Lead pre-shift meetings and communicate expected volumes, priorities and service considerations.
• Ensure opening, closing, side work and service procedures are completed accurately.
• Maintain exceptional dining room presentation, cleanliness and operational readiness.
• Coordinate with the Kitchen team to support food quality, service timing, dietary requests and special requirements.
• Provide real-time coaching, feedback and hands-on support to Front of House team members.
• Support onboarding, training and cross-training while reinforcing Yora's service standards and procedures.
• Respond professionally to guest feedback and service-recovery opportunities and elevate recurring concerns to the Bistro Manager.
• Monitor POS, payment and cash-handling procedures and ensure accurate order entry and processing.
• Support Bistro revenue, productivity, table-utilization and guest-flow goals without compromising a welcoming and unhurried experience.
• Identify and communicate opportunities to improve service, productivity, organization and guest satisfaction.

Skills

F&B experience

Supervisory/shift-lead

High-volume service

Guest service

FOH operations

Communication & coaching

POS systems

Calm under pressure

Alcohol service cert

Guest experience

Job description

Work in Wellness at the New Yora Nordic Spa

Something New Is Taking Shape

Opening in November 2026, Yora Nordic Spa is a place to pause, reconnect and experience wellbeing through nature, hydrotherapy and authentic human connection. It is a space where our team will create thoughtful and welcoming experiences that help guests reconnect with themselves, with others and with the natural world around them.

We are now building our founding team - the people who will bring Yora Nordic Spa to life and shape our culture from the very beginning. Working at Yora means working in wellness and contributing to a workplace and guest experience that are simple, inclusive, natural and social.

The Opportunity

The Bistro Supervisor will be part of Yora's founding Bistro team. Working alongside the Bistro Manager and Kitchen team, this role will help prepare the Front of House team and dining experience that will welcome Yora Nordic Spa's first guests in November 2026. This role is anticipated to start in mid-October 2026. The Bistro Supervisor is the operational leader of the Front of House during assigned shifts. This hands-on role coordinates the team, manages guest flow, protects service standards and provides real-time coaching so every Bistro experience feels warm, relaxed and unhurried - even when every table is full.

What You Will Do

• Lead Front of House operations during assigned shifts and maintain a visible, hands-on presence throughout the dining room.
• Coordinate reservations, seating, table availability, guest pacing and dining room flow.
• Monitor wait times and service pace, adjusting priorities to minimize bottlenecks while protecting the guest experience.
• Coordinate sections, stations, breaks and employee deployment based on guest demand.
• Lead pre-shift meetings and communicate expected volumes, priorities and service considerations.
• Ensure opening, closing, side work and service procedures are completed accurately.
• Maintain exceptional dining room presentation, cleanliness and operational readiness.
• Coordinate with the Kitchen team to support food quality, service timing, dietary requests and special requirements.
• Provide real-time coaching, feedback and hands-on support to Front of House team members.
• Support onboarding, training and cross-training while reinforcing Yora's service standards and procedures.
• Respond professionally to guest feedback and service-recovery opportunities and elevate recurring concerns to the Bistro Manager.
• Monitor POS, payment and cash-handling procedures and ensure accurate order entry and processing.
• Support Bistro revenue, productivity, table-utilization and guest-flow goals without compromising a welcoming and unhurried experience.
• Identify and communicate opportunities to improve service, productivity, organization and guest satisfaction.

What You Bring

• One or more years of Food and Beverage experience; previous supervisory or shift-lead experience is preferred.
• Experience in a high-volume restaurant, hospitality, resort or premium service environment.
• A strong understanding of guest service and Front of House restaurant operations.
• The ability to coordinate guest flow, seating, service pace and employee deployment during busy periods.
• Strong communication, coaching, organization and problem-solving skills.
• Comfort using POS, reservation and restaurant operating systems.
• The ability to remain calm, visible and organized in a fast-paced environment.
• Appropriate responsible alcohol-service and food-safety certification, as required.
• A genuine passion for creating memorable guest experiences through thoughtful service and connection.

Schedule

This is a full-time, on-site position. The Bistro Supervisor must be available to work a flexible schedule that may include mornings, evenings, weekends and holidays based on business needs. Additional flexibility will be required during the pre-opening and opening periods.

Benefits And Perks

• Health and wellness benefits.
• Paid time off.
• Employee wellness privileges and discounted experiences at Yora Nordic Spa locations.
• Bistro and retail discounts.
• Learning, growth and development opportunities within a growing wellness brand.

Yora is currently finalizing its employee benefit plans. Specific coverage, eligibility requirements, employee contributions and plan terms will be shared during the recruitment process and will be governed by the applicable plan documents.

Physical And Work Environment Requirements

This is an active position requiring a highly visible presence throughout the Bistro, dining room, service stations and related indoor and outdoor guest areas. The role involves extended periods of standing and walking; frequent bending, reaching and twisting; climbing stairs; pushing and pulling service equipment; and lifting and carrying routine trays, dishes, beverages, food products and restaurant supplies. The Bistro Supervisor regularly assists with Front of House service and operational duties based on guest and business needs. Employees may encounter hot food and beverages, hot surfaces, glassware, food allergens, commercial restaurant equipment, cleaning products and chemicals, noise, changing temperatures, outdoor weather conditions and wet or slippery surfaces. Appropriate food-safety procedures, equipment-safety practices and protective equipment must be used when required. The employee must be able to perform the essential functions of the position safely, with or without reasonable accommodation.

Reasonable Accommodation

Yora Nordic Spa provides reasonable accommodations to qualified applicants and employees in accordance with applicable law. To request an accommodation during the application or interview process, please contact People & Culture at [e-mail].

Equal Employment Opportunity

Yora Nordic Spa is an equal opportunity employer. Employment decisions are based on qualifications, merit and business needs. We do not discriminate based on race, color, religious creed, age, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin, ancestry, genetic information, physical or mental disability, veteran status, or any other status protected by applicable federal, state or local law.

Work Here. Soak Here. Help Us Bring Yora Nordic Spa to Life.

If you are excited by the opportunity to lead Bistro service, support a founding Front of House team and bring Work in Wellness to Portland, we would like to hear from you.