Bistro Server

Wilcox + Flegel; Washington (District of Columbia); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible Schedule

Tips

Holiday Pay

Wellness Incentives

401k Match

Referral Bonus

Sick Leave

Recognition Program

Fuel Discount

Job summary

Wilcox + Flegel is seeking a friendly Counter Server at our DC location to provide exceptional service. You will take orders, input into the POS, prepare beverages, and help serve food.

This part-time role requires strong communication, multitasking, and attention to detail in a fast-paced environment. You will upsell items, handle cash/card transactions, and keep the counter area clean.

Flexible hours and a positive team atmosphere are offered.

Qualifications

• Excellent interpersonal and written communication skills.
• Highly organized with strong multitasking ability.
• Able to learn quickly and adapt to changing environment.
• Willing to work flexible hours including evenings and weekends.
• Experience in food service or customer service preferred.

Responsibilities

• Greet customers in a friendly manner at the counter.
• Take orders and input them accurately into the POS system.
• Prepare coffee, beverages, and food items as requested.
• Upsell menu items and promote specials to customers.
• Handle cash and card transactions accurately.
• Maintain a clean and organized counter and prep area.
• Follow health department regulations and safety standards.
• Provide excellent customer service and resolve issues promptly.

Skills

Interpersonal skills

Organized

Multitasking

Adaptability

Team spirit

Customer focus

Presentation skills

Tools

Square POS

Job description

Benefits offered to our part-time team members:

• Flexible Schedule
• Tips
• Working Holiday Pay
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• WA Sick Leave
• 401k with Company Match

Position Summary:

The Counter Server is responsible for providing exceptional customer service and ensuring that all customers receive a positive and welcoming experience when approaching the counter. This position requires the ability to multitask and prioritize in a fast-paced environment, with duties including taking orders accurately and inputting them into the POS system, preparing coffee, lattes, and other beverages, preparing and serving food items, upselling menu items, handling cash and card transactions, and maintaining a clean and organized counter area. The ideal candidate should have strong interpersonal and communication skills, attention to detail, and a positive attitude. This is a part-time position with flexible hours. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

• Greet customers in a friendly and welcoming manner as they approach the counter.
• Take orders and input them accurately into the POS system.
• Prepare coffee, lattes, and other beverages to customer specifications.
• Prepare and serve food and drink items such as pizza, sandwiches, soup, beer and wine.
• Ensure that all orders are prepared correctly and in a timely manner.
• Keep the counter and food prep area clean and organized at all times.
• Wash dishes, carry dirty plates, glasses and silverware to the kitchen for cleaning.
• Upsell menu items and promote specials to customers.
• Provide exceptional customer service and resolve any customer issues or concerns in a timely and professional manner.
• Accurately handle cash and card transactions.
• Monitor inventory levels and restock supplies as needed.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Prepare tables by setting up silverware and glasses.
• Offer menu recommendations upon request.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Arrange table settings and maintain a tidy dining area.
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.

Requirements

Critical Core Competencies and Skills:

• Excellent interpersonal skills as well as verbal and written communication skills.

• Must be highly organized with strong ability to multi-task.
• Able to assess competing demands and determine appropriate direction.
• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.

• Team Spirit.
• Attentiveness and patience for customers.
• Excellent presentation skills.

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

Minimum Education and Experience:

• NA

Preferred Education and Experience:

• ·Prior experience in food service or customer service is preferred but not required.

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• Food Handlers Card
• MAST Certification

Equipment and Software Requirements:

• Square POS preferred

Position Location/Working Conditions/Equipment:

Restaurant Environment

Physical Requirements:

• Typically standing or walking
• Typically bending, crouching, stooping
• Repetitive wrist, hand or finger movement
• Using tools requiring high dexterity
• Occasional lifting (40 lbs.)

Equipment:

Office equipment

Cash Register