Lead Bistro Server

wilcoxflegel; United States; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

80 Hours Paid Vacation

Employee Fuel Discount

Recognition & Reward Program

Job summary

wilcoxflegel, located in Kalama, is seeking a dedicated lead for The Flipside to provide exceptional customer service and day-to-day leadership. This full-time role includes essential responsibilities such as training, problem-solving, and customer interaction.

The ideal candidate will possess strong interpersonal skills, prior experience in restaurant operations, and be at least 21 years old to serve alcohol. An industry-leading benefits package is offered, ensuring a rewarding work environment.

Qualifications

• Must be at least 21 years old to serve alcohol.
• 6 months experience as a Counter Server required.
• Strong ability to multi-task.

Responsibilities

• Lead day-to-day operations in the manager's absence.
• Ensure team safety and compliance with practices.
• Deliver exceptional customer service.

Skills

Interpersonal skills

Verbal and written communication

Organization

Customer service

Leadership abilities

Coaching skills

Education

High school diploma or equivalent

3+ years as a server (preferred)

Tools

Square POS

Microsoft Office Suite

Job description

Located in Kalama, The Flipside is growing and expanding with many new opportunities waiting. We are looking to add an energetic and dedicated lead to our team! This is a Full Time postion!

We offer an industry-leading benefits package that includes the following:

Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

401(k) with a generous company match

80 Hours Paid Vacation Time

7 Paid Holidays

Volunteer Employee Program

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Company paid Medical Card renewal

Additional PTO - Bereavement and Jury Duty

Position Summary

This position works in close partnership with the location Manager and The Flipside Team to promote safety, communication, development and excellence in customer service by providing day-to-day leadership in the managers absence and/or as directed by manager. Also works with manager and team in reviewing processes, seeking input, and working to improve our processes. This position is also responsible to perform the duties of a Counter Server. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities

• Performs the duties of both the Counter Server and Pizza and Sandwich Crafter, plus acts as day to day lead for The Flipside as directed by the location Manager.
• Site Safety Point Person to help assure safe practices by team and follow-up on any safety concerns in partnership with manager and/or in managers absence.
• Helps conduct shift meetings and safety meetings. Maintains records of meetings, topic(s) covered and all attendees.
• Leads day to day problem solving with team, as directed by manager such as customer service question or concern resolution.
• Provides day to day coaching and development guidance to team in the spirit of being better together.
• Lead trainer for The Flipside team. May participate in development or revision of team training as needed. Ensures consistent training following established training protocols and requirements.
• Lead in market for consistent adaptation of Entrepreneurial Operating System (EOS) in partnership with manager.
• Participates in weekly Level 10 (L10) Leadership meetings. Provides input to Manager(s) and other Leads about issues, opportunities, challenges and wins.
• Master user of the Tablet, Point of Sale System. Facilitates and coaches effective adaptation and use of various software, including Paycom, Test Team Trainer, etc.
• Compiles reports and provides input as requested or assigned.
• Provide excellent customer service to guests and instills the same in the team.

Critical Core Competencies and Skills

• Excellent interpersonal skills as well as verbal and written communication skills.
• Must be highly organized with strong ability to multi-task.
• Able to assess competing demands and determine appropriate direction.
• Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.
• Team Spirit.
• Attentiveness and patience for customers.
• Excellent presentation skills.
• Strong organizational skills and demonstrated attention to detail
• Ability to interact effectively with others across all organizational levels
• Ability to produce quality work as an individual or member of a team
• Results Oriented and strong sense of personal accountability
• Self-motivated, strong initiative
• Effective coaching, mentoring and development skills
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Must be at least 21 years old to be able to serve beer and wine.

Minimum Education and Experience

• High school diploma or equivalent required plus 6 months successful performance as a Counter Server team member.

Preferred Education and Experience

• 3+ years successful performance as a server, or equivalent combination of education and experience.
• Previous restaurant operations experience strongly preferred.
• Previous experience with compiling data and producing accurate, informative reports for management and executive leadership.

Licenses, Certifications and/or Registrations (note if Required or Preferred)

• Food Handlers Card
• MAST Certification

Equipment and Software Requirements

• Square POS preferred
• Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)

Position Location/Working Conditions/Equipment

• Other, please describe: Restaurant

Physical Requirements

• Typically bending, crouching, stooping
• Repetitive wrist, hand or finger movement
• Occasional lifting (40 lbs.)

Equipment

• Cash Register