Bistro Bartender- Reserve

BWM Biltmore Workforce Management; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

The Bistro Service Bartender will greet guests in the Bistro dining areas and provide world class beverage and food service for the duration of their visit. Duties will include: preparing beverages; processing orders; engaging guests; and coordinating service for assigned area(s).

Bartenders will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following proscribed and established Biltmore service standards.

Qualifications

• Must obtain TIPS, ALE and related training.
• Minimum six months bartending experience; one year preferred.
• Basic math skills; ability to create/follow recipes using proper mixology techniques.
• Commitment to delivering world class guest service.
• Outstanding interpersonal and communications skills; engage with diverse guests professionally.
• Proactive, good judgment; problem solving and anticipation of guest needs.
• Strong organizational skills; able to multi-task and prioritize work.
• Ability to learn about Biltmore, events, and Asheville area.

Responsibilities

• Serve food and beverages in a friendly, efficient manner according to standards.
• Keep bar and public areas neat, clean, and free of debris at all times.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations.
• Resolve guest complaints/issues to standards, ensuring guest satisfaction.
• Ensure area(s) are stocked, prepped, and set.
• Perform opening/closing duties as assigned.
• Create alcoholic beverages in a timely manner following approved recipes.
• Create espresso beverages in a timely manner, using equipment properly.
• Clean and organize back stock areas.
• Change half barrel kegs, lift cases of wine/beer, and other physical tasks.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Proactive problem solving

Time management

Numeric skills

Education

Bartender certification (TIPS/ALE)

Tools

Bar equipment knowledge

Job description

Job Description Job Summary

The Bistro Service Bartender will greet guests in the Bistro dining areas and provide world class beverage and food service for the duration of their visit. Duties will include: preparing beverages; processing orders; engaging guests; and coordinating service for assigned area(s). Bartenders will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following proscribed and established Biltmore service standards. In addition, staff will provide general support for the restaurant team, leadership, and company.

Essential Job Duties

1. Serve food and beverages in a friendly, efficient manner according to standards.
2. Keep bar and public areas neat, clean, and free of debris at all times.
3. Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
4. Resolve guest complaints/issues to standards, ensuring guest satisfaction
5. Make sure area(s) are properly stocked, prepped, and set.
6. Opening/closing duties/responsibilities as assigned.
7. Create alcoholic beverages in a timely manner following approved recipes.
8. Create espresso beverages in a timely manner, utilizing equipment properly.
9. Cleaning and organizing back stock areas.
10. Changing half barrel kegs, lifting cases of wine and beer, and other physical tasks.

Qualifications

1. to obtain TIPS, ALE and other related training required.
2. Minimum of six (6) months experience bartending. Ideal candidates will have at least one (1) year of experience.
3. Basic math skills; ability to create/follow recipes using proper mixology techniques.
4. Demonstrated commitment to delivering world class internal/external guest service.
5. Outstanding interpersonal and communications skills; must be able to engage with wide variety of guests and interact in a friendly and professional manner.
6. Proactive, exercises good judgment; can creatively problem solve and anticipate needs of guests; keen attention to detail with a focus on quality and service.
7. Strong organizational skills; must be able to multi-task and priortize work.
8. Ability to quickly acquire knowledge about Biltmore, special activities/events, and Asheville and surrounding areas.
9. Must be 21 years of age or older.

Physical Requirements

1. Lift, carry, push, and pull 25-50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand; up to 25 pounds on a small cocktail tray, with one hand.
2. Endure various physical movements throughout work areas and over duration of work shift.
3. Ability to work in an environment that may include variable temperature conditions and noise levels; outdoor environments; and exposure to fumes, dust, and chemicals.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.