Village Social Bartender - Reserve

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

The Village Hotel is seeking an experienced Bartender to greet guests, prepare beverages, and provide world-class service in the bar and Village Social areas. You will take orders, manage POS transactions, and engage guests while supporting the restaurant/hotel team.

Schedule varies with start times at 11:00 am or 3:00 pm; weekend availability is required. Ideal candidates have at least six months of bartending experience, excellent interpersonal skills, and a strong commitment to hospitality.

Qualifications

• High school diploma or GED required; additional certification/training preferred.
• Minimum six months bartending experience, ideally in upscale or fine dining.
• Basic math skills; ability to follow recipes and mixology techniques.
• Strong commitment to delivering world-class guest service.
• Outstanding interpersonal and communication skills; able to engage a wide range of guests.
• Proactive, good judgment, problem-solving, and attention to detail.
• Strong organizational skills; able to multi-task and prioritize.
• Willingness to learn about Biltmore and Asheville area.
• Must be 21+ years old.

Responsibilities

• Greet guests and deliver gracious hospitality.
• Take beverage and food orders; apply product knowledge and suggestive selling.
• Enter orders in POS accurately; track tabs and reconcile at end of shift.
• Serve food and beverages promptly and according to standards.
• Ensure guests have necessary utensils and condiments; maintain bar cleanliness.
• Pre-bus and bus dirty glassware; keep bar and public areas tidy at all times.
• Anticipate guests’ needs and maintain positive guest relations.
• Resolve guest issues to standards and ensure guest satisfaction.
• Keep area stocked, prepped, and set; perform opening/closing duties as assigned.

Skills

Guest service

Interpersonal skills

Multi-tasking

Attention to detail

Problem solving

Organizational skills

Education

High school diploma (or GED)

Tools

POS system

Job description

The Village Hotel Bartender will greet guests in the bar/Village Social areas and provide world-class beverage and food service for the duration of their visit. Duties will include: preparing beverages; processing orders and payment transactions; engaging guests; and coordinating service for assigned area(s). Bartenders will deliver gracious hospitality and ensure all guests receive friendly, courteous, and prompt service at all times following proscribed and established Biltmore service standards. In addition, staff will provide general support for the restaurant/hotel team.

Schedule can vary; shift start times can be 11:00 am or 3:00 pm. Weekend availability is required.

Essential Job Duties:

• 1. Greet and engage guests while delivering gracious hospitality.
• 2. Take orders, utilizing product knowledge and suggestive selling techniques.
• 3. Enter orders into POS system accurately; tracks tabs, charges, etc. for end of shift reconciliation.
• 4. Serve food and beverages in a friendly, efficient manner according to standards.
• 5. Ensure that guests have utensils, silverware, condiments.
• 6. Pre-bus/bus dirty glassware, dishes, and other items quickly; keep bar and public areas neat, clean, and free of debris at all times.
• 7. Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• 8. Resolve guest complaints/issues to standards, ensuring guest satisfaction
• 9. Make sure area(s) are properly stocked, prepped, and set.
• 10. Opening/closing duties/responsibilities as assigned.

Requirements:

• 1. High school diploma (or GED). Additional training/certification(s) preferred. Ability to obtain TIPS, ALE and other related training required.
• 2. Minimum of six (6) months experience bartending, preferably in an upscale or fine dining environment. Ideal candidates will have at least one (1) year of experience.
• 3. Basic math skills; ability to create/follow recipes using proper mixology techniques.
• 4. Demonstrated commitment to delivering world class internal/external guest service.
• 5. Outstanding interpersonal and communications skills; must be able to engage with wide variety of guests and interact in a friendly and professional manner.
• 6. Proactive, exercises good judgment; can creatively problem solve and anticipate needs of guests; keen attention to detail with a focus on quality and service.
• 7. Strong organizational skills; must be able to multi-task and prioritize work.
• 8. Ability to quickly acquire knowledge about Biltmore, special activities/events, and Asheville and surrounding areas.
• 9. Must be 21 years of age or older.

Physical Requirements:

• 1. Lift, carry, push, and pull 25-50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand; up to 25 pounds on a small cocktail tray, with one hand.
• 2. Endure various physical movements throughout work areas and over duration of work shift.
• 3. Ability to work in an environment that may include variable temperature conditions and noise levels; outdoor environments; and exposure to fumes, dust, and chemicals.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team. An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.