Bistro All‑Rounder: Front & Back of House

Shaner Hotels; Baltimore (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Hotels is seeking a Bistro Team Member for Courtyard Baltimore McHenry Row to support Front of House and Back of House operations. The role involves serving guests, taking orders, preparing and presenting Bistro items, and handling POS transactions in a fast-paced hotel environment.

The position offers a flexible schedule with opportunities to learn multiple aspects of hotel food and beverage operations while delivering excellent guest experiences.

Qualifications

• Previous restaurant, hotel, food service, or customer service experience preferred.

Responsibilities

• Welcome guests and provide friendly, professional service.
• Take and accurately process food and beverage orders.
• Prepare and serve Bistro menu items, beverages, coffee, and other offerings.
• Operate the point-of-sale system and accurately handle cash and credit card transactions.
• Maintain a clean, organized, and well-stocked Bistro and service area.
• Answer guest questions regarding menu items and make recommendations when appropriate.
• Ensure food and beverage orders are prepared and delivered accurately and timely.
• Monitor guest satisfaction and address concerns professionally.
• Assist with opening and closing duties, including cleaning and stocking.
• Prepare menu items according to established recipes, portion standards, and food safety procedures.
• Operate kitchen equipment safely and properly.
• Assist with food preparation, including chopping, portioning, cooking, and plating.
• Maintain proper food storage, labeling, rotation, and temperature controls.
• Keep kitchen, prep areas, equipment, and workstations clean and sanitary.
• Assist with receiving, storing, and rotating food products.
• Monitor inventory and communicate shortages or product needs to management.
• Follow all health, sanitation, food safety, and company standards.
• Be willing and able to work in both Front of House and Back of House areas based on business needs.
• Work effectively with other Bistro and hotel team members to provide exceptional guest service.
• Maintain a positive and professional attitude in a fast-paced environment.
• Follow all hotel, Marriott, and company standards and procedures.
• Maintain a clean, safe, organized, and welcoming environment for guests and fellow team members.
• Be available to work a flexible schedule, including weekends, holidays, mornings, evenings, and varied shifts.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Communication

Fast-paced

Job description

Shaner Hotels is seeking a Bistro Team Member for Courtyard Baltimore McHenry Row to support Front of House and Back of House operations. The role involves serving guests, taking orders, preparing and presenting Bistro items, and handling POS transactions in a fast-paced hotel environment.

The position offers a flexible schedule with opportunities to learn multiple aspects of hotel food and beverage operations while delivering excellent guest experiences.