Bistecca Steak House General Manager

Tuscany Suites & Casino; Las Vegas (NV); On-site; USD 85,000 - 120,000; Full time

Job summary

Tuscany Suites & Casino is seeking a Restaurant General Manager/Sommelier to lead Bistecca restaurant in Las Vegas. You will plan and manage daily operations, ensure exceptional guest experiences, and drive financial performance in a fine-dining environment.

Ideal candidates have a Bachelor's in business/management, 2+ years supervising, and strong wine service knowledge, with NV Health and TAM cards. Availability for evenings, weekends, and holidays is required.

Qualifications

• Bachelor's degree in business, management, or related field.
• At least 2 years of wine experience and strong understanding of wine service.
• 2+ years in supervisory role; fine dining or high-volume restaurant preferred.
• NV Health and TAM cards required; availability for evenings, weekends, holidays.
• Strong motivator and development skills; ability to manage multiple projects.

Responsibilities

• Oversees daily restaurant operations and service staff to ensure guest experience meets expectations.
• Maintains high customer satisfaction by building relationships with guests.
• Ensures proper food handling procedures and presentation.
• Reviews financials and monitors budget to keep expenditures within limits.
• Manages overall restaurant finances: tips, invoices, and vendor communications.
• Increases sales through guest satisfaction and effective problem resolution.
• Monitors inventory, labor cost, safety and cleanliness; supports policy implementation.
• Directs ordering, purchasing, receiving, and storage of all food products.
• Prioritizes wine and beverage demands; maintains knowledge of food & beverage products.
• Coaches staff and maintains service standards; coordinates with Chef on menu changes.

Skills

Wine service

Restaurant operations

Supervisory experience

Customer service

Multitasking

Education

Bachelor's degree in business/management

NV Health and TAM cards

Tools

POS system

Job description

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Restaurant General Manager/Sommelier that will plan and manage Bistecca restaurant in order to achieve customer satisfaction, quality service, compliance with company policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversees the daily restaurant operations and manages service staff in accordance with the company operating policies to ensure overall guest experience meets and exceeds expectations.
• Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests.
• Responsible for ensuring that proper food handling procedures and presentation are being met by the staff.
• Responsible for reviewing financial transactions and monitoring the budget to ensure that expenditures stay within budget limitations.
• Responsible for financial operations of restaurant: change orders, and bar banks, reconciliation of tips, coding invoices, calling vendors when needed, manages one operating account and troubleshooting variances.
• Increasing sales by ensuring guest satisfaction and prompt problem resolution.
• Actively participate in monitoring inventory and supply levels, labor cost, safety and cleanliness as needed.
• Implement policies and protocols that will maintain future restaurant operations.
• Oversees the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards.
• Prioritize wine and beverage demands.
• Maintains excellent knowledge of food & beverage product.
• Sets staffing levels according to occupancy/promotions/special events.
• Maximizes sales by teaching, coaching, & maintaining up-sell & service techniques to ensure a great guest experience.
• Sets policies regarding departmental personnel.
• Responsible for coaching and counseling employees on policy or procedure violations.
• Ability to understand & use a POS system.
• Directly communicate with the Chef on all food service and menu issues.
• Assist in seasonal menu changes and holiday menu changes.
• Work varied shifts, including weekends and holidays.
• All other duties as assigned.

EDUCATION & EXPERIENCE

Bachelor’s degree in business, management, or related field. At least 2 years of wine experience. Must have strong understanding of wine service. Prior experience in Food & Beverage cost control and a minimum of 2 years in a supervisory position. Fine dining or high-volume restaurant preferred. Candidate must exhibit strong motivational and developmental skills. Must be extremely flexible and have the ability to manage multiple projects with strong attention to detail. Strong interpersonal and communication skills. Ability to act quickly and exercise good judgment under pressure and/or conflict situations. Must have a valid NV Health and TAM cards. Normal work schedules may vary based on business needs. Position requires availability for evenings, weekends, holidays and special events.