Birthday Party Reservations Specialist — Inbound Sales

Lucky Strike; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Lucky Strike Entertainment in Phoenix seeks a Reservations Specialist to be the first voice guests hear when planning celebrations. As part of our Call Center, you’ll own inbound inquiries for small groups and birthday parties, turning leads into confirmed events across our bowling and Boomers venues.

You’ll stay the point of contact from first call to event day, match guests to the right package, and follow up post-event to drive repeat bookings.

Qualifications

• Background in sales, hospitality, or customer service.
• Call center or high-volume phone experience a strong plus.
• Comfortable following a conversation guide and adapting it to each guest.
• Comfortable with Outlook, Microsoft Teams, and Excel.
• Strong communicator who can sell an experience by describing it effectively.
• Feedback-driven and eager to grow.
• Organized and detail-oriented.
• Adaptable to varying party types and busy Saturdays.
• Bilingual English and Spanish preferred.

Responsibilities

• Handle every inbound lead and convert into a booking.
• Own birthday party and small group sales for groups of 12 and under.
• Match guest to right package and experience.
• Ask right questions to simplify planning.
• Follow up on online bookings to convert to reservations.

Skills

Sales background

Customer service

Outlook

MS Teams

Excel

Communication

Organization

Adaptability

Bilingual EN/ES

Tools

Outlook

Microsoft Teams

Excel

Job description

Lucky Strike Entertainment in Phoenix seeks a Reservations Specialist to be the first voice guests hear when planning celebrations. As part of our Call Center, you’ll own inbound inquiries for small groups and birthday parties, turning leads into confirmed events across our bowling and Boomers venues.

You’ll stay the point of contact from first call to event day, match guests to the right package, and follow up post-event to drive repeat bookings.