Reservation Specialist

Lucky Strike; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Lucky Strike Entertainment in Phoenix seeks a Reservations Specialist to be the first voice guests hear when planning celebrations. As part of our Call Center, you’ll own inbound inquiries for small groups and birthday parties, turning leads into confirmed events across our bowling and Boomers venues.

You’ll stay the point of contact from first call to event day, match guests to the right package, and follow up post-event to drive repeat bookings.

Qualifications

• Background in sales, hospitality, or customer service.
• Call center or high-volume phone experience a strong plus.
• Comfortable following a conversation guide and adapting it to each guest.
• Comfortable with Outlook, Microsoft Teams, and Excel.
• Strong communicator who can sell an experience by describing it effectively.
• Feedback-driven and eager to grow.
• Organized and detail-oriented.
• Adaptable to varying party types and busy Saturdays.
• Bilingual English and Spanish preferred.

Responsibilities

• Handle every inbound lead and convert into a booking.
• Own birthday party and small group sales for groups of 12 and under.
• Match guest to right package and experience.
• Ask right questions to simplify planning.
• Follow up on online bookings to convert to reservations.

Skills

Sales background

Customer service

Outlook

MS Teams

Excel

Communication

Organization

Adaptability

Bilingual EN/ES

Tools

Outlook

Microsoft Teams

Excel

Job description

Overview

Reservations Specialist

We Are Lucky Strike Entertainment.Bowling, Arcade, Family Entertainment Centers. One company. Multiple brands. Hospitality at our core - we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

The Role

You'll be the first voice guests hear when they're ready to celebrate. As part of our Call Center team, you'll own the inbound experience for small groups and birthday parties - converting every lead into a confirmed event for groups of 12 and under across our bowling and Boomers locations. Leads are distributed through a round-robin model, so every rep gets a fair shot at every opportunity.

What You'll Do

Turn Inquiries into Celebrations

• Handle every inbound lead - phone, email, or online - and convert it into a confirmed booking

• Own birthday party and small group sales for groups of 12 and under

• Match every guest to the right package and experience for their needs

• Ask the right questions to make the planning process feel effortless

• Follow up on online bookings (OLB) to convert interest into confirmed reservations

Hit Your Numbers

• Quarterly quota paid monthly on a tiered basis - stronger performance means stronger earnings

• A Commission QRG will detail exactly how your pay is structured from day one

Pass the Right Leads

• Received a lead for a group over 12? Qualify the guest and pass to Core or Enterprise -you'llearn 15% quota credit on every clean handoff. And when a lead is passed to you and you close it, you earn 85%quota credit.

• Fast,accuratehandoffs keep guests happy and the whole team winning

Keep Things Running Smoothly

• Stay on top of your pipeline and partner with ops teams so every event delivers on what was promised

Stay with the Guest

• Be the point of contact from first call through event day

• Follow up post-event to keep relationships warm and drive repeat bookings

Show up When it Counts

• Evenings, weekends, and holidays - our busiest times and when we need you most

What You'll Bring

Youdon'tneed to check every box - buthere'swhat sets the best candidates apart.

• Background in sales, hospitality, or customer service - call center or high-volume phone experience a strong plus

• Comfortable following a conversation guide and adapting it naturally to each guest

• Comfortable with Outlook, Microsoft Teams, and Excel

• Strong communicator who can sell an experience by describing it effectively

• Feedback-driven and eager to grow - you use coaching to get better, not just move on

• Organized and detail-oriented even when the calls are nonstop

• Adaptable - because no two birthday parties or busy Saturdays are ever the same

• Bilingual (English and Spanish) preferred

#LI-KK1

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visitir.luckystrikeent.com